KHALID ALTOWAIRQI
Jeddah,Mecca Region
Summary
Knowledgeable systems administrator with expert technical knowledge, attention to detail and planning abilities. Diligent about following through on issues and resolving concerns for optimum system operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hardware technician
Binzagr Company
Jeddah, Mecca Region
07.2016 - Current
- Performed regular upgrades to keep systems updated and in good working order.
- Provided printing, photocopying scanning support to colleagues.
- Backup & Recovery Solutions
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Investigated problems with hardware and software to trace faults.
- VPN troubleshooting
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronizing manner.
- AD user creations, transfer and separate.
- AD cleanup and support.
- O365 License, migrations and compliance
- Sophos End Point Computer Cleanup.
- Sophos Central computers critical health issue resolved
IT Field Support
FutureSoft Est for Information Technology IT field
Jubail, Eastern Province
02.2015 - 04.2015
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
- Provided timely and professional support across hardware and software issues for [Number]+ end users.
- Configured, tested and maintained network equipment.
Technical support engineer
International Medical Center
Jeddah, Mecca Region
03.2014 - 01.2015
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Distilled complex technical information into easily digestible instructions for end-users.
Education
Bachelor's degree - Computer Engineering
Taif University
Ta'if, Mecca Region /2006 - /2011
Skills
- Communicate with users at all levels
- Desktop upgrades
- installation support
- Network monitoring
- Technical documentation
- Printer setup
- Driver configurations
- Operating systems
- Data collection and analysis
- User Support
- Ability to learn Quickly
- problem-solver
- Work under Pressure
- Team Player
Languages
Arabic
Native
English
Upper intermediate
Certification
- IT Fundamentals for Cybersecurity (IBM)
- Complete 100 hours in a Cyber bootcamp.
- (Linux security-CHC-Security+ -CWC-Python security)
- MD-100T00 Windows 10
Timeline
Hardware technician
Binzagr Company
07.2016 - Current
IT Field Support
FutureSoft Est for Information Technology IT field
02.2015 - 04.2015
Technical support engineer
International Medical Center
03.2014 - 01.2015
Bachelor's degree - Computer Engineering
Taif University
/2006 - /2011
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