Khalid Arish
Riyadh
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 10-years background providing strategic analysis services to businesses.
Overview
18
18
years of professional experience
Work History
Operations Manager
Salam Mobile Telecommunication Company
Riyadh
09.2022 - Current
- Ensured compliance with relevant policies and procedures in the workplace.
- Monitored team performance, identified areas of improvement, and provided feedback for development.
- Organized regular meetings with staff members to discuss their progress and challenges.
- Reviewed system requirements documents to ensure accuracy of testing conditions.
- Verified bug fixes were properly addressed by developers.
- Performed regression testing on existing features to ensure they remain functional after changes have been made.
- Investigated Agents complaints and provided resolutions to escalated issues.
Technical Support Senior Analysis
Zain Telecommunication Company
Riyadh
12.2020 - 09.2022
- Tested newly installed programs and applications to validate operability.
- Troubleshot and resolved problems with programs and systems.
- Trained end-users in best practices to minimize errors and protect key data.
- Integrated new technologies to meet area requirements.
- Expanded systems with new features and structural components.
- Assisted with improvements to operations by showing clear connection between current policies and business results.
- Participated and led over Biomatereic (CITC new regulations) and New Sales system while working closely with management.
- Developed and implemented operational procedures to ensure quality standards are met.
Technical Support Analysis
Zain Telecommunication Company
Riyadh
07.2017 - 12.2020
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed customer system updates, informing clients of installation progress stages.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Technical Support
Zain Telecommunication Company
Riyadh
04.2014 - 06.2017
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Accounting Assistant
Rubaiyat Modern Luxury Company
Jeddah
03.2011 - 04.2014
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Coded invoices and other records to maintain organized and accurate records.
- Prepared weekly payroll for team of salaried and hourly employees.
- Generated quarterly reports for financial reviews.
- Evaluated expense reports for accuracy and adherence to company policies.
Sales Agent
Rubaiyat Modern luxury Store
Jeddah
11.2005 - 02.2011
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
Education
Bachelor of Economics - Insurance -
King Abdulaziz Unevirsty
Jeddah04.2011
High School Diploma -
Secondary Commercial Institute.
Jeddah03.2005
Skills
- Knowledge of Analytics Programs
- Decision Making
- Data Compiling
- Budgeting and Forecasting
- Customer Communication
- Data Summaries
- Business Analysis
- Technical Support
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Operations Manager
Salam Mobile Telecommunication Company
09.2022 - Current
Technical Support Senior Analysis
Zain Telecommunication Company
12.2020 - 09.2022
Technical Support Analysis
Zain Telecommunication Company
07.2017 - 12.2020
Technical Support
Zain Telecommunication Company
04.2014 - 06.2017
Accounting Assistant
Rubaiyat Modern Luxury Company
03.2011 - 04.2014
Sales Agent
Rubaiyat Modern luxury Store
11.2005 - 02.2011
Bachelor of Economics - Insurance -
King Abdulaziz Unevirsty
High School Diploma -
Secondary Commercial Institute.
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