Khalid Gabbani
Jeddah ,Saudi Arabia
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Guest Service Agent
Crowne Plaza Hotel
Jeddah , Saudi Arabia
07.2023 - Current
- Prepare the front desk with all the required stationeries to facilitate the check-in and check-out procedure for guests.
- Prepare customer bills and process payments upon check-out for an average of a 100 guest per day.
- Consistently achieve service rating targets, managing the customer service experience with personalised care and attention to details.
- Solving problems and avoiding them by utilising communication skills.
- Provide local attractions and event information for enhanced hospitality and guest satisfaction.
- Processing customer inquiries and resolve guest complaints promptly by utilising inter and cross-departmental communication.
- Multitasking with different departments to ensure guest reservations and experience are in the correct manner.
Founder
72everything
Jeddah , Saudi Arabia
09.2022 - 07.2023
- Encouraged teamwork through open communication and leadership.
- Strategic business planning, mission statement and vision.
- Tested products throughout lifecycle development phases for continued innovation.
- Organised team-building activities to cultivate professional relationships with staff.
- Led cross-departmental and divisional workflows, supporting risk management.
- Oversaw financial management, achieving optimal resource allocation and maximum ROI.
- Conducted market analysis and monitored competitive activity.
- Formulated business development strategies to expand market presence.
Head Chef
Wok to Walk
Jeddah , Saudi Arabia
06.2022 - 09.2022
- Developed and delivered exciting, memorable dishes, increasing repeat business.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Considered seasonal product pricing and availability when developing new dishes.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage to 3% of overall monthly inventory.
- Maintained up-to-date knowledge of current food trends to assist with planning innovative menus to drive business.
Education
Bachelor of Applied Science - International Hospitality Management
Oxford Brookes University
Oxford, United Kingdom 09.2019 - 07.2022
Diploma - Culinary Arts
Leiths School of Food and Wine
London, United Kingdom 01.2021 - 10.2021
Skills
- Fast typing speed
- Service coordination
- Guest experience
- Communication skills
- Time management
- Public relations
- Team building
- Problem-solving
- Knowledge of Opera
- Knowledge of MS Office
- Task Prioritisation
- Accounting
Languages
English
Fluent
Arabic
Native
Certification
- Level 2 HACCP
- Food Allergen Awareness
- Level 2 Food Hygiene and Safety
- Anaphylaxis Awareness
- Mini-MBA (Business Management Program)
- Innovation Management
- Project Management
- Strategic Management
- Executive Development for Tourism & Hospitality
Accomplishments
- Loyalty Recognition Star
Timeline
Guest Service Agent
Crowne Plaza Hotel
07.2023 - Current
Founder
72everything
09.2022 - 07.2023
Head Chef
Wok to Walk
06.2022 - 09.2022
Diploma - Culinary Arts
Leiths School of Food and Wine
01.2021 - 10.2021
Bachelor of Applied Science - International Hospitality Management
Oxford Brookes University
09.2019 - 07.2022