Khalid Helal Al-Harthi
Taif,Saudi Arabia
Summary
Experienced in airline operations supervision with a strong focus on safety and security auditing according to ICAO/IATA standards. Proficient in passenger service and handling, flight coordination, and ground operations, ensuring seamless shift management and staff allocation. Skilled in utilising airline systems such as Amadeus CM, Altea, and SPRINT DCS to enhance problem-solving and service recovery efforts. Adept at using Microsoft Office tools for efficient documentation and reporting. Committed to advancing career goals within the aviation industry by leveraging expertise in operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Operations Supervisor
Saudi Ground Services
Taif
05.2023 - 08.2025
- Audit safety and security procedures for multiple airlines including Turkish Airlines, Qatar Airways, Saudia, Arabian Airlines, and Nile Air, ensuring compliance with aviation regulations.
- Coordinate and oversee flight operations for Airbus A330/A321/A320 and Boeing 737/738/787 aircraft.
- Supervise shifts, assign duties, monitor operational coverage, and ensure smooth and safe turnaround processes.
- Liaise with airline representatives and airport authorities to maintain efficient operations.
Customer Service Manager
Sama Al Musafir Travel & Tourism
Taif
07.2017 - 04.2022
- Managed customer service operations, ensuring the delivery of high-quality travel booking services.
- Resolved cases related to cancellations, schedule changes, and other travel disruptions.
- Monitored service quality and implemented process improvements to enhance customer satisfaction.
Education
Bachelor’s Degree - Biology
Taif University
Skills
- Airline Operations Supervision
- Safety & Security Auditing (ICAO/IATA Standards)
- Passenger Service & Handling
- Flight Coordination & Ground Operations
- Shift Management & Staff Allocation
- Airline Systems: Amadeus CM, Altea, SPRINT DCS
- Problem Solving & Service Recovery
- Microsoft Office (Word, Excel)
Certification
- Amadeus CM Altea – Prince Sultan Aviation Academy
- Safety Management System – Qatar Airways
- Passenger Handling – Saudi Ground Services
- Passenger Service Meet & Greet Principles – Saudi Ground Services
- Dangerous Goods CAT9 – Saudi Ground Services
- Aviation Basics & Safety – Saudi Ground Services
- Passenger & Baggage Handling – Air Arabia (Nov 2024)
- Travel Document & Entry Requirement Checks – Saudi Ground Services
- Excess Baggage Ticketing – Saudi Ground Services
- FlyDubai SPRINT Departure Control System – FlyDubai
- FlyDubai Product Knowledge – FlyDubai
- Communicate Effectively with Customers – HRDF
Languages
Arabic – Native (10/10)
English – Advanced (8/10)
Timeline
Operations Supervisor
Saudi Ground Services
05.2023 - 08.2025
Customer Service Manager
Sama Al Musafir Travel & Tourism
07.2017 - 04.2022
Bachelor’s Degree - Biology
Taif University
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