Khalid M. AlShehri
Riyadh,Riyadh Region
Summary
Dedicated professional committed to delivering exceptional customer service in fast-paced environments. Proficient in communication and problem-solving, ensuring efficient operations. Focused on enhancing passenger experiences and driving operational excellence.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Passenger service agent
Saudi Ground Services
Riyadh, Riyadh Region
2025.05 - Current
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Facilitated smooth baggage handling for improved passenger convenience.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Managing usually 200 passengers per flight.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Coordinated boarding gate operations to facilitate efficient passenger movement. with effective communication skills.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Customer relations representative
Teleperformance
Riyadh, Riyadh Region
2024.10 - 2025.05
- Developed problem-solving skills to effectively handle customer complaints.
- Adapted quickly to changing company policies, maintained high level of service despite shifts in procedures.
- More than 5 times, ranked as 1st employee who receives calls and solve issues
- Managed peak periods effectively without compromising quality of service.
- Assisted implementation of new CRM system improving efficiency in handling customer data.
Education
Bachelor of Arts - Mass Communication - Public Relations
King Saud University
Riyadh, Riyadh Region 2019.09 - 2024.06
Skills
- Check-in operations
- Boarding supervision
- Gate procedures
- Airport protocols
- Airside expertise
- Security protocols
- Flight safety
- Immigration knowledge
- Service request handling
- Multitasking efficiency
- Customer focus
- Resilience under pressure
- Staff motivation
Languages
Arabic
Native
English
Advanced
Affiliations
- Travelling
- Art
- Human
Accomplishments
- Certificate of appreciation from ITA Airways at Riyadh Station.
- Employee of the Month twice in a row.
Certification
- Certified GRC Professional (GRCP)
- CBP - Marketing
Timeline
Passenger service agent
Saudi Ground Services
2025.05 - Current
Customer relations representative
Teleperformance
2024.10 - 2025.05
Bachelor of Arts - Mass Communication - Public Relations
King Saud University
2019.09 - 2024.06