Khalid Mohamed
Riyadh,01
Summary
Dynamic WFM Specialist with a proven track record at CCC, enhancing team performance and customer relations through expert supply management and root cause analysis. Spearheaded business system improvements, boosting efficiency and customer satisfaction. Skilled in technical communication and leveraging [Excel, Verint] to meet evolving demands. Skilled Scheduler Specialist focused on maximizing efficiency success through effective use of Excel, Verint and Globtel abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
11
11
years of professional experience
Work History
WFM Specialist
CCC
09.2013 - Current
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
India12.2012
Skills
- Business reporting
- Emergency Response
- Root Cause Analysis
- Expert in [Globtel,Verint]
- Customer Relations
- Technical communication
- Team performance improvement
Languages
Arabic
Native language
English
Advanced
C1
Timeline
WFM Specialist
CCC
09.2013 - Current
Bachelor of Science - Information Technology
Sikkim Manipal University
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