Overview
Professional summary
Work history
Skills
Education
Languages
Affiliations
Accomplishments
Timeline

KHALID NASSER

intercontinental hotel
Dammam,Al Jawf Region
5
years of professional experience
11
years of post-secondary education
1
Language

Calm and attentive Waiter with strengths in customer care, menu knowledge and payment handling. Handles complaints, dietary requests and high-volume service with professionalism. Focused on creating a welcoming dining experience and supporting smooth team delivery.

Work history

Waiter

3 Years 6 Months
intercontinental hotel | al jubail, saudi arabia | 2023.04 - Current
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Assisted in food preparation, resulting in timely service delivery.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Waiter

2 Years 1 Month
Holiday Inn Hotel | Cairo, egypt | 2021.03 - 2023.04
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Delivered excellent customer service through friendly and polite interaction.
  • Explained dish components clearly to inform customers' decisions.
  • Managed table settings for optimal dining experience.

Skills

Silver service experience
Meal recommendation
Sales persuasion
Serving techniques
Stock inventory control
Dining etiquette knowledge
Special dietary requirements understanding
Restaurant software utilisation
Bill calculation
Cash handling
Customer Service
Payment Processing
Product knowledge
High-volume dining
Table clearing
POS Systems
Menu memorisation
Order processing
Upselling
Table preparation
Customer feedback handling
Positive and approachable
Table service
Food Hygiene Certificate

Education

High School Diploma - arts

acadamy of arts | egypt | 2009.01 - 2019.12

Languages

English
Elementary

Affiliations

  • reading
  • traveling

Accomplishments

employee of the quarter intercontinental al jubail hotel.2025

Timeline

Waiter

intercontinental hotel
2023.04 - CurrentRead More

Waiter

Holiday Inn Hotel
2021.03 - 2023.04Read More

acadamy of arts

High School Diploma from arts
2009.01 - 2019.12Read More
KHALID NASSER