KHALID OWN
Riyadh
Summary
Experienced leader with a proven track record in managing and optimizing the entire order-to-billing lifecycle. Skilled in overseeing teams responsible for order processing, invoicing, collections, and credit control, ensuring seamless operations that align with business objectives. Adept at driving process improvements, implementing automation tools, and ensuring compliance with financial regulations to enhance efficiency and accuracy.
Expert in managing high-level client relationships, resolving escalated issues, and ensuring customer satisfaction. Strong financial acumen with experience in mitigating credit risks, optimizing cash flow, and collaborating across sales, finance, operations, and legal departments to deliver strategic results. Proven ability to monitor KPIs, lead cross-functional teams, and foster continuous improvement in order and billing processes
Overview
14
14
years of professional experience
Work History
Orders & Billing Manager
National Company for Business Solutions
Riyadh
10.2024 - Current
- Handle complete process of managing client orders, ensuring accurate verification
- Coordinate with internal teams to confirm that orders are accurately captured and compliant with contractual agreements.
- Oversee the entire lifecycle of orders, resolving delays promptly.
- Review and oversee client contracts, ensuring terms are correctly reflected in order documentation and billing processes.
- Supervise the preparation of invoices based on completed orders, ensuring accuracy in billing amounts, services rendered, and client details.
- Validate invoices before they are sent to customers, ensuring all billing items are accounted for and no errors exist.
- Ensure invoices are sent out on time, following agreed-upon billing cycles or specific contract terms.
- Address any billing disputes or discrepancies by liaising with clients and relevant departments to ensure timely resolution.
- Implement and manage effective processes for collecting payments, including setting up reminders and following up on overdue accounts.
- Maintain accurate records of outstanding payments and ensure timely collections to minimize bad debts.
- Evaluate the creditworthiness of clients and establish appropriate credit terms.
- Collaborate with the finance department to reconcile accounts receivable, and provide regular reports on the status of outstanding invoices.
- Serve as a point of contact for clients regarding order processing, billing queries, and payment issues.
- Work with clients to resolve issues related to orders, contracts, or billing, ensuring a positive customer experience.
- Collaborate with operations teams to ensure timely and accurate delivery of services, while keeping clients updated on the progress.
- Lead and oversee teams responsible for order processing, billing, collections, and credit control.
- Mentor and train team members, ensuring they are knowledgeable in order management systems, billing procedures, and credit control policies.
- Work closely with sales, finance, and operations teams to streamline processes and improve order fulfillment and payment cycles.
- Continuously assess and improve the efficiency of the order-to-billing process, leveraging technology and best practices.
- Ensure compliance with company policies, financial regulations, and contractual obligations when handling orders and billing.
- Introduce and manage tools that automate order processing, invoicing, and payment reminders to improve accuracy and reduce manual work.
- Generate and review regular reports on order volume, billing accuracy, payment status, and overall financial performance of the billing department.
- Track and monitor key performance indicators (KPIs), such as order processing times, billing accuracy, and collections rates.
- Assist in budgeting and forecasting, particularly concerning cash flow related to accounts receivable and payable.
- Ensure all records related to orders, billing, and payments are accurate and up to date, assisting with both internal and external audits.
- Ensure all billing practices comply with relevant legal and financial regulations, including tax laws and industry standards.
Billing & Credit Control Manager
National Company for Business Solutions (NCBS)
12.2023 - 09.2024
- Creating procedures and policies that ensure timely payments and maintaining a high level of customer retention.
- Reconciling complex accounts that have been escalated from the AR team.
- Monitoring debtor balances to ensure a reduction in debtors' DSO.
- Ensuring credit and collection policies and procedures are followed within the organization.
- Liaising with customers, as well as internal personnel, including the sales team.
- Managing and collecting debts from company debtors.
- Setting up the terms of credit for new clients.
- Negotiating payment plans.
- Managing the collection of all payments and debts.
- Monitoring invoices and credit notes, and supporting with month end.
- Preparing statements and reports for the company accountant.
- Managing the sales ledger.
- Auditing the Proposals and Business Cases of new bids.
- Review the draft contracts and confirm the financial content.
Billing & Credit Control Supervisor
National Company for Business Solutions (NCBS)
10.2020 - 11.2023
- Monitor and review the monthly invoices, as per the agreed contract.
- Supervision of the Accountants team in preparing the monthly invoices.
- Responsible for improving company cash liquidity.
- Responsible for the collection and bad debt of services.
- Control the company POs and client contracts.
- Validate the business deals and profitability of it before signing any contracts or agreements.
- First escalation leave for all matters related to billing and collection.
- Prepare weekly reports to be discussed in weekly management meetings.
Sales Operations Supervisor
National Company for Business Solutions (NCBS)
11.2019 - 10.2020
- Manage and supervise the Account Management team to drive them and grow their accounts.
- Make plans to achieve company goals.
- Presales engineer for non-technical bids, especially for outsourced services.
- Prepare the proposals and reply to client inquiries.
- Manage and supervise the collection team for the company accounts.
- First escalation leaves for all our client inquiries.
- Working closely with the HOD to develop business and gain new opportunities.
- Plan and execute new procedures to increase our client satisfaction with our internal departments.
- Prepare weekly dashboards and reports for high management, CEO.
- Develop and improve our internal department's skills when they are involved in serving our clients' employees.
Talent Acquisition Officer
National Company for Business Solutions (NCBS)
03.2015 - 10.2019
- Oversaw organization and maintenance of employment records
- Sponsorship & Profession Change Administration
- Issuing PF numbers and creating new employee data.
- Update the Onboarding Team about newly hired employees.
- Administration of overseas recruitment and onboarding procedures.
- Supervision of Admin assistants team.
- Update contracts, recruitment forms, and policies.
- Update Welcome Package and Content requirements.
- Weekly Reports
Account Supervisor (Jarir) for HR & Sales Support Operational affairs
MOBILY Telecom Co.
02.2014 - 02.2015
- Follow up on the employee's request for HR Dept, and their request with Account Manager.
- Follow up with Mobily partners (Jarir) to sell Mobily services and products.
- Planning their sales and distributions for Mobily products in Jarir.
- Prepare monthly evaluations for all employees, for the account manager.
- Validate and investigate fraud sales transactions using Click View Application.
- Follow up with the concern section in Mobily to resolve account issues related to customer or employee.
Area Team Leader (Central Region)
MOBILY Telecom Co.
Riyadh
08.2013 - 02.2014
- Company Overview: Contractor
- Responsible for staff performance in their sales
- Monitor showroom stock and send a request for out-of-stock items
- Prepare weekly sales reports for the Account Supervisor
- Contractor
SALES& TSP (technical support point)
MOBILY Telecom Co.
Riyadh
10.2010 - 08.2013
- Company Overview: Contractor (JARIR BOOKSTORE Project)
- Sales Representative for the following product: 1
- Internet
- 2
- Mobile 3
- Broadband 4
- Connect service 5
- Connect Card
- Monitor showroom stock and send requests for out-of-stock items
- Prepare weekly sales report for Head office
- Troubleshooting for Mobily products
- Contractor (JARIR BOOKSTORE Project)
Education
MBA - Business Administration And Management
Midocean University
United Arab Emirate09-2024
BBA - Business Administration
University Of Khartoum
Sudan11.2011
Skills
- Leadership and Team Management
- Strategic Thinking and Planning
- Financial Acumen
- Process Improvement and Automation
- Contract and Client Relationship Management
- Compliance and Risk Management
- Analytical and Data-Driven Decision Making
- Cross-Departmental Collaboration
- Problem Solving and Critical Thinking
- Communication and Presentation
- Technical Proficiency
- Customer-Centric Approach
- Adaptability to changing business environments and technologies
- High level of integrity and attention to detail
- Strong organizational and multitasking abilities
Accomplishments
- Reduced and collect more than 80% from company bad debits
- Improve company financial liquidity by reducing DSO
- achieve 98% customer satisfactions
Personal Information
Date of Birth : Riyadh - Saudi Arabia
Nationality: Sudanese
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Orders & Billing Manager
National Company for Business Solutions
10.2024 - Current
Billing & Credit Control Manager
National Company for Business Solutions (NCBS)
12.2023 - 09.2024
Billing & Credit Control Supervisor
National Company for Business Solutions (NCBS)
10.2020 - 11.2023
Sales Operations Supervisor
National Company for Business Solutions (NCBS)
11.2019 - 10.2020
Talent Acquisition Officer
National Company for Business Solutions (NCBS)
03.2015 - 10.2019
Account Supervisor (Jarir) for HR & Sales Support Operational affairs
MOBILY Telecom Co.
02.2014 - 02.2015
Area Team Leader (Central Region)
MOBILY Telecom Co.
08.2013 - 02.2014
SALES& TSP (technical support point)
MOBILY Telecom Co.
10.2010 - 08.2013
MBA - Business Administration And Management
Midocean University
BBA - Business Administration
University Of Khartoum
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