KHALID WAHEED

• Managed online booking platforms including Booking.com, Qeeq.com, and Trip.com to ensure smooth daily operations and accurate transaction handling. Oversaw weekly and monthly payments from platform partners, maintained detailed financial records, and ensured timely communication between finance and operations.
• Increased sales through E-commerce by 20% in rentals and improved vehicle utilization over all.
• Acted as liaison between internal departments and external partners, resolving queries and fostering productive relationships.
• Provided support for leasing ERP system by assisting users and resolving basic operational issues.
• Handled customer complaints with professionalism and empathy, ensuring high levels of satisfaction and service recovery.
• Maintained accuracy in data entry and reporting, supporting management in operational, and strategic decision-making.
• Practised continuous improvement in punctuality, time management, and professional communication across all channels.
• Proactively adapted to new tasks and responsibilities, demonstrating strong commitment to personal, and team growth.

Key Achievements:

• Successfully streamlined booking operations and payment tracking processes, improving reporting efficiency.
• Built and maintained strong coordination between internal teams and external partners, reducing turnaround time for issue resolution.
• Commended for dedication to accuracy, reliability, and effective communication within cross-functional teams.

• Utilised fleet management software to track vehicle locations, improving asset utilisation.
• Reduced vehicle under-utilization by efficient and timely movements increasing vehicle output.
• Worked with relevant departments to understand and meet immediate and future vehicle requirements.
• Coordinated logistics for vehicle assignments, ensuring optimal utilisation and efficiency in operations.
• Coordinated forwarding transportation with external contractors.
• Liaised with suppliers and customers on distribution of outward goods.
• Implemented product storage and flow strategies for minimal delays in fulfilling demand.
• Conducted regular audits of vehicle conditions, scheduling timely maintenance to prevent breakdowns.
• Maintained electronic databases of all hires, purchases and allocation of vehicles for tracking purposes.
• Inspected and analysed fleet management records daily, ensuring staff compliance with mandatory reporting responsibilities.
• Established daily route planning and optimisation using Oracle FMS.
• Compiled and presented reports on fleet operations, providing insights for strategic decision-making.
• Coordinated comprehensive regular maintenance and repair work to limit fleet downtime.