Summary
Overview
Work History
Education
Certification
Timeline
Generic

Khalid Ahmed Al Haddad

DAMMAM

Summary

Highly-organized person with 5+ years background facilitating workflow in Aramex offices. Effectively promotes interdepartmental coordination through exemplary skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Retail Outlet Executive

Aramex
01.2020 - Current
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Collaborated with delivery drivers to schedule and coordinate daily deliveries of products.
  • Increased customer satisfaction by resolving issues.

Customer Services

Aramex
08.2015 - 01.2020
  • Disbursed petty cash by recording entries and verifying documentation.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide service.

Education

Bachelor Degree - Business Administration

King Faisal University
2020

Certification

  • Sustainability Awareness 2023 Sustainability has been part of our DNA for the last 40 years and will continue to be a growing and integral part of our journey - 2024
  • IWD - Embrace Equity for Gender Balance Webinar - 2023
  • Webinar - Performance Alignment Awareness Session - 2023
  • Trade Compliance - 2023
  • MASTERING CHECK-IN CONVERSATIONS - 2023
  • PERFORMANCE CHECK-IN - 2023
  • Anti Bribery and Corruption - 2022
  • Excel: Value Stream Mapping - 2022
  • Human Labor Rights Awareness - 2022
  • Basics of Phishing - 2022
  • Privacy Series: Protecting Personal Information - Security & Safeguards - 2022
  • Privacy Series: Identity Theft - Protect Your Personal Information - 2022
  • Privacy Series: Privacy Principles - Handling Personal Information at Work - 2022
  • Privacy Series: Personal Information - Currency of the 21st Century - 2022
  • BULLYING & HARASSMENT IN THE WORKPLACE - 2022
  • Goal Setting Awareness Session - 2022
  • تدريب وزارة الشؤون البلدية والقروية والإسكان - 2022
  • PowerPoint Essential Training (Office 2021/LTSC) - 2021
  • Social Engineering Red Flags - 2021
  • Global Anti-Bribery Compliance Challenge Refresher Course - 2021
  • Performance Management Awareness Session - 2021
  • Handling Angry Customers-Arabic Course - 2021
  • Freight Service Training Course - 2021
  • Dangerous Goods Regulation Awareness Course - 2021
  • Active Listening Course - 2020
  • Project Management Course - 2020
  • Dangerous Goods Awareness V2 Course - 2020
  • Logistics Service Training Course - 2020
  • Business Writing Skills Course - 2020
  • Communication Skills for CS evaluation Course - 2020
  • Building and Managing Teams Course - 2020
  • Customer Service Course - 2020
  • Stress Management Course - 2020
  • Active Listening for CS evaluation Course - 2020
  • Communication Skills Course - 2020
  • Improve your Listening Skills Course - 2020
  • Getting familiar with the LMS Course - 2020
  • KnowBe4 - Global Privacy and Data Protection - non-skip - 2020
  • Dangerous Goods Awareness V2 Course - 2020
  • Global Anti-Bribery Training Course - 2020
  • Active Listening Course - 2020
  • KnowBe4 - COVID-19 Post-Click Education Message - 2020
  • TRACE - Compliance Training Package - 2019
  • TRACE - Conflict of Interest Course - 2019
  • KnowBe4 - Your Internet Security and You - 2019
  • KnowBe4 - Security Awareness Training Non-Skip - 2018

Timeline

Senior Retail Outlet Executive

Aramex
01.2020 - Current

Customer Services

Aramex
08.2015 - 01.2020

Bachelor Degree - Business Administration

King Faisal University
  • Sustainability Awareness 2023 Sustainability has been part of our DNA for the last 40 years and will continue to be a growing and integral part of our journey - 2024
  • IWD - Embrace Equity for Gender Balance Webinar - 2023
  • Webinar - Performance Alignment Awareness Session - 2023
  • Trade Compliance - 2023
  • MASTERING CHECK-IN CONVERSATIONS - 2023
  • PERFORMANCE CHECK-IN - 2023
  • Anti Bribery and Corruption - 2022
  • Excel: Value Stream Mapping - 2022
  • Human Labor Rights Awareness - 2022
  • Basics of Phishing - 2022
  • Privacy Series: Protecting Personal Information - Security & Safeguards - 2022
  • Privacy Series: Identity Theft - Protect Your Personal Information - 2022
  • Privacy Series: Privacy Principles - Handling Personal Information at Work - 2022
  • Privacy Series: Personal Information - Currency of the 21st Century - 2022
  • BULLYING & HARASSMENT IN THE WORKPLACE - 2022
  • Goal Setting Awareness Session - 2022
  • تدريب وزارة الشؤون البلدية والقروية والإسكان - 2022
  • PowerPoint Essential Training (Office 2021/LTSC) - 2021
  • Social Engineering Red Flags - 2021
  • Global Anti-Bribery Compliance Challenge Refresher Course - 2021
  • Performance Management Awareness Session - 2021
  • Handling Angry Customers-Arabic Course - 2021
  • Freight Service Training Course - 2021
  • Dangerous Goods Regulation Awareness Course - 2021
  • Active Listening Course - 2020
  • Project Management Course - 2020
  • Dangerous Goods Awareness V2 Course - 2020
  • Logistics Service Training Course - 2020
  • Business Writing Skills Course - 2020
  • Communication Skills for CS evaluation Course - 2020
  • Building and Managing Teams Course - 2020
  • Customer Service Course - 2020
  • Stress Management Course - 2020
  • Active Listening for CS evaluation Course - 2020
  • Communication Skills Course - 2020
  • Improve your Listening Skills Course - 2020
  • Getting familiar with the LMS Course - 2020
  • KnowBe4 - Global Privacy and Data Protection - non-skip - 2020
  • Dangerous Goods Awareness V2 Course - 2020
  • Global Anti-Bribery Training Course - 2020
  • Active Listening Course - 2020
  • KnowBe4 - COVID-19 Post-Click Education Message - 2020
  • TRACE - Compliance Training Package - 2019
  • TRACE - Conflict of Interest Course - 2019
  • KnowBe4 - Your Internet Security and You - 2019
  • KnowBe4 - Security Awareness Training Non-Skip - 2018

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Khalid Ahmed Al Haddad