Khalid Ali Alamery

• Sabre corporation is leading technology company.
• GDS Sabre Red 360 is the part for the travel agencies.
• Sabre Red 360 is similar to Amadeus and Travelport.
• Supporting sales team with my GDS system expertise.
• By give training, system support functions to travel agencies.

- For the last 2 years I was an acting team leader for 5 new staff, prepare them for their new positions, which required training, supporting and guidance for all of them, to be professionals and skilled.

- Receiving calls for GALILEO issues which related to bookings, ticketing, missing entries.
- Handling critical issues or impacts by raising it to the higher levels to resolve it.
- Handling & process ADMs for all airlines.
- Managed to meets my manager's expectations.

• Looking after current customers
• Bringing new customers
• Prepare new contract for new customers and include desired products
• Since I used to work in the HELPDESK, I give onsite training for beginners and advance for the experienced staff
• Prepare and submit daily, weekly and monthly reports
• Increase my products knowledge by taking company's online courses
• Build good relationships with non-existing customers
• Never stop knocking closed doors.

Emirates Airlines, Jeddah, Western province Saudi Arabia

Reservation Agent/Ticketing Agent/Tours Agent

1. Reservation Agent:

- Receiving calls to make flight reservations.
- Book special Services, seats, wheelchairs, meals.
- Quote air fares.
- Book limo services.
- Book meet and assist services at Dubai airport.

2. Ticketing:

- Issue & reissue tickets.
- Calculate fares.
- Processing UAE visas.
- Calculate & Process ticket refunds.
- Book Dubai hotels with 96 hours visa.

3. Holidays:

- Arrange hotel & air packages for most of Emirates destinations.
- Process UAE visas.
- Issue travel insurance.

• Made reservations & issue tickets on all airlines
• Arrange hotel bookings & packages
• Handled some corporates accounts.

• Sabre coorporation is a leading inofmtion technology company.
• GDS Sabre red 360 is a part for the travel agencies.
• Supporting sales team with my GDS expertise,
• Supporting sales team with their travel agencies such as training, system support.
• Gathered information, created charts and produced reports for staff.