Khalid Ali Alamery
Jeddah, province,Saudi Arabia
Summary
Enthusiastic SALES SUPPORT with 2 years of experience. Secures team success through hard work, attention to detail and excellent organization. Shares knowledge to achieve results.
Experienced CUSTOMER SERVICE with over 20 years in TRAVEL/AVIATION industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Account Management Support Specialist
Sabre corporation
Jeddah, Mecca Region
2024.02 - Current
- Sabre corporation is leading technology company.
- GDS Sabre Red 360 is the part for the travel agencies.
- Sabre Red 360 is similar to Amadeus and Travelport.
- Supporting sales team with my GDS system expertise.
- By give training, system support functions to travel agencies.
System Analyst
GALILEO by Travelport
Jeddah
2008.09 - 2023.11
- For the last 2 years I was an acting team leader for 5 new staff, prepare them for their new positions, which required training, supporting and guidance for all of them, to be professionals and skilled.
- Receiving calls for GALILEO issues which related to bookings, ticketing, missing entries.
- Handling critical issues or impacts by raising it to the higher levels to resolve it.
- Handling & process ADMs for all airlines.
- Managed to meets my manager's expectations.
Key Account Sales Executive
GALILEO by Travelport
Medina
2014.06 - 2016.01
- Looking after current customers
- Bringing new customers
- Prepare new contract for new customers and include desired products
- Since I used to work in the HELPDESK, I give onsite training for beginners and advance for the experienced staff
- Prepare and submit daily, weekly and monthly reports
- Increase my products knowledge by taking company's online courses
- Build good relationships with non-existing customers
- Never stop knocking closed doors.
Reservation Agent/Ticketing Agent/Tours Agent
Emirates Airlines
Jeddah
2000.08 - 2008.09
Emirates Airlines, Jeddah, Western province Saudi Arabia
Reservation Agent/Ticketing Agent/Tours Agent
1. Reservation Agent:
- Receiving calls to make flight reservations.
- Book special Services, seats, wheelchairs, meals.
- Quote air fares.
- Book limo services.
- Book meet and assist services at Dubai airport.
2. Ticketing:
- Issue & reissue tickets.
- Calculate fares.
- Processing UAE visas.
- Calculate & Process ticket refunds.
- Book Dubai hotels with 96 hours visa.
3. Holidays:
- Arrange hotel & air packages for most of Emirates destinations.
- Process UAE visas.
- Issue travel insurance.
Travel Consultant
STTB
Jeddah
2000.03 - 2000.07
- Made reservations & issue tickets on all airlines
- Arrange hotel bookings & packages
- Handled some corporates accounts.
Account Management Support specialist
Sabre Travel Network
Jeddah, Mecca Region
2024.02 - Current
- Sabre coorporation is a leading inofmtion technology company.
- GDS Sabre red 360 is a part for the travel agencies.
- Supporting sales team with my GDS expertise,
- Supporting sales team with their travel agencies such as training, system support.
- Gathered information, created charts and produced reports for staff.
Education
Bachelor of Business Administration -
Arab Open University
Jeddah, Mecca Region 2014.10 - 2017.01
High School Diploma -
Umm Alqura High School
Jeddah, Mecca Region3 Months course in Windows & Office Jeddah -
Western province Saudi
2003
5 Months course for SAUDIZATION of the travel agents by Saudi Airlines Jeddah, Western province Saudi Arabia -
Umm Alqura High School Jeddah
Jeddah, Mecca Region 1999.11 - 2000.02
Skills
- 15 years' experience in ticketing and fares
- 2 years' experience in making hotel packages
- Advanced critical thinking
- Optimizing and performance tuning
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Account Management Support Specialist
Sabre corporation
2024.02 - Current
Account Management Support specialist
Sabre Travel Network
2024.02 - Current
Bachelor of Business Administration -
Arab Open University
2014.10 - 2017.01
Key Account Sales Executive
GALILEO by Travelport
2014.06 - 2016.01
System Analyst
GALILEO by Travelport
2008.09 - 2023.11
Reservation Agent/Ticketing Agent/Tours Agent
Emirates Airlines
2000.08 - 2008.09
Travel Consultant
STTB
2000.03 - 2000.07
5 Months course for SAUDIZATION of the travel agents by Saudi Airlines Jeddah, Western province Saudi Arabia -
Umm Alqura High School Jeddah
1999.11 - 2000.02
High School Diploma -
Umm Alqura High School
3 Months course in Windows & Office Jeddah -
Western province Saudi