Khalid Mohammed Eltayeb AHMED

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Maximized employee retention, fostering a supportive work environment and offering growth opportunities.

Azm Engineering Consulting Company

• Configured hardware, devices, and software to set up work stations for employees.
• Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
• Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
• Collaborated with IT team members to develop comprehensive solutions for complex problems.
• Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.

• Walked individuals through basic troubleshooting tasks.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Trained junior technicians to improve their technical skills and increase overall team productivity.