Khalid Mohammed Eltayeb AHMED
Riyadh
Summary
Competent Support tecnical well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Abdullah Saleh Al-Aqeel Hotel Furniture
01.2024 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Help Desk Support Specialist
Azm Engineering Consulting Company
10.2020 - 11.2023
Azm Engineering Consulting Company
- Configured hardware, devices, and software to set up work stations for employees.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
Support Technician
Ministry of Justice
01.2018 - 10.2020
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
Education
Bachelor of Science - Computer Science
Umderman Islamic University
Khartoum06-2015
Skills
- Customer service focus
- Reporting skills
- Documentation expertise
- Time management abilities
- Staffing and scheduling
- Multitasking
- Problem-solving aptitude
- Adaptability
- [Software] expertise
- Training delivery
- Information tracking
Certification
- Human resources course - 2022
- CCNA - KIWI TRINING CENTER - 2019
- Information security - 2018
- Computer maintenance - 2018
- Total quality - 2018
Languages
العربية
Proficient
C2
English
Upper intermediate
B2
Additional Information
Quick to learn and develop, passionate and passionate about work
Timeline
Call Center Supervisor
Abdullah Saleh Al-Aqeel Hotel Furniture
01.2024 - Current
Help Desk Support Specialist
Azm Engineering Consulting Company
10.2020 - 11.2023
Support Technician
Ministry of Justice
01.2018 - 10.2020
Bachelor of Science - Computer Science
Umderman Islamic University
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