Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KHALID S ALHARBI

Summary

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas in business, I was responsible for handling customer inquiries and complaints. I provided excellent customer service and resolved customer issues . I also assisted with sales and marketing initiatives.
In my previous role as a Consumer Protection Officer and Command Center Officer at bank saudi Frnasi, I gained valuable experience in customer service. I was able to resolve customer issues quickly and efficiently. I also developed strong customer service skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consumer Protecation Officer

Bank Saudi Fransi
03.2017 - Current
  • Preparing reports summarizing complaint data for management review
  • Documenting all activities related to each complaint for easy reference in future conversations with the customer
  • Working with legal staff to investigate allegations of illegal activity or misconduct by employees
  • Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily
  • Following up with customers to ensure that they are satisfied with the resolution of their complaint
  • Resolving customer complaints quickly and efficiently with great attention to details.
  • Investigate the root cause of customer complaints and work with relevant departments to resolve them.
  • Maintain up-to-date knowledge of bank products, services, and policies.

Access Control Officer

Bank Saudi Fransi
04.2014 - 03.2017
  • Policy & Procedure responsible of physical access rights.
  • GPS tracking system project manager .
  • CCTV Enhancement project manager.

Education

MBA . MASTER OF BUSNIESS ADMINSTRATION -

Saudi Electronic University - Colorado State University
2021

Bachelor of Translation -

King Saudi University
01.2014

Skills

  • Customer Consulting
  • Service Standard Compliance
  • Proofreading
  • Storing understanding of finance and accounting
  • Knowledge
  • Attentiveness
  • Empathy
  • Taking reasonability
  • Clear Commination skills

Languages

Arabic
Native language
English
Proficient
C2
French
Upper intermediate
B2

Certification

- Lean Six Sigma yellowiest , Lean Six Sigma Greenbelt from Professional Development center PDC southfield, Michigan,United States .

- Data Analysis and Reporting Techniques . from 35 CPE NASBA Credits Financial Services .

-Negotiation Skills Certificate .

- SMART Performance .

Timeline

Consumer Protecation Officer

Bank Saudi Fransi
03.2017 - Current

Access Control Officer

Bank Saudi Fransi
04.2014 - 03.2017

MBA . MASTER OF BUSNIESS ADMINSTRATION -

Saudi Electronic University - Colorado State University

Bachelor of Translation -

King Saudi University

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KHALID S ALHARBI