Khalil Fallatah
Jeddah
Summary
Experienced Systems Engineer skilled in troubleshooting IT issues and enhancing system performance. Proficient in SQL and Linux System Administration, with a proven ability to lead teams and communicate effectively in both technical and customer support roles.
Overview
16
16
years of professional experience
Work History
Systems Engineer
Indra (Haramain High Speed Railway)
Jeddah
02.2023 - Current
- Troubleshot software and hardware problems for end-users both remotely and in person.
- Kept executives informed through timely updates to facilitate target accomplishment.
- Addressed problems with virtualization platforms and various IT infrastructure components.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Resolved complex issues swiftly and proficiently through analytical thinking.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Electronic Salesman
HyperPanda
Jeddah
12.2016 - 02.2019
- I worked as a member of the electronic sales team.
- Sold products and performed light maintenance.
Technical Customer Support
Sejel Tech.
Jeddah
05.2009 - 06.2011
- Served as first-level support to maintain the E-Umrah Visa System.
- Troubleshot reported concerns by coordinating with third-party organizations and verifying database anomalies.
- Provided technical customer support to customers via phone, email and chat.
Education
Bachelor of Business Information Systems -
University of Idaho
Moscow, Idaho, U.S.A.02.2025
Associate Degree in Computer Networkin - Information And Communication Technology
King Abdulaziz University:Jeddah Community College
Jeddah, Saudi Arabia06.2009
Skills
- Adaptable Learner
- Effective Communication
- Critical thinking
- Analytical Problem-Solving
- Performs Well Under Stress
- Leadership
- Data Analysis Expertise
- SQL
- Microsoft 365
- Knowledgeable in Linux System Administration
- Artificial Intelligence Enthusiast
- Virtualization technologies
- Cybersecurity
- Hardware and software installation
- Programming Languages Proficiency
Languages
- Arabic, Native
- English, Advanced
Personal Information
Nationality: Saudi Arabia
Timeline
Systems Engineer
Indra (Haramain High Speed Railway)
02.2023 - Current
Electronic Salesman
HyperPanda
12.2016 - 02.2019
Technical Customer Support
Sejel Tech.
05.2009 - 06.2011
Bachelor of Business Information Systems -
University of Idaho
Associate Degree in Computer Networkin - Information And Communication Technology
King Abdulaziz University:Jeddah Community College
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