Khawlah Alrayes

Dynamic and results-driven Manager with over 12 years of progressive experience in directing and enhancing operations through effective employee motivation and robust policy enforcement. Proven expertise in designing innovative, streamlined technology systems for clients in the financial services, training, and business sectors. A talented leader with a strong analytical approach to business planning and day-to-day problem-solving.

Digital Transformation - Taqeem (2023 – Current)

Project Overview: Rebuilding and unifying all Taqeem portals to revamp and automate business processes, and redesign applications infrastructure.

Role: Project Manager and Services Designer for three portals:

• The Unified Portal of the Valuation Services
• Taqeem Website
• Ticket System (Tawasol)

Key Responsibilities:

• Implementing the project roadmap through three phases.
• Reviewing the roadmap and ensuring project milestones are met.
• Leading project squads and monitoring daily activities.
• Managing business engagement activities to enhance and automate business processes.
• Overseeing UI/UX activities to improve user journeys and experiences.
• Collaborating with the operations team to plan and develop CI/CD of applications.
• Serving on the application design and architecture committee.
• Managing UAT activities to ensure business acceptance and approvals.

IT-Demand (Internal Department Portal) – Taqeem (2023-2024)

Project Overview: Development of a SharePoint portal to automate and manage change requests from various departments regarding Taqeem applications.

Role: Project manager and Team lead

Key Responsibilities:

• Developing a change request form for various departments.
• Creating interfaces for requesters, team members, and managers to track requests.
• Facilitating and managing work among team members.
• Enhancing team performance.
• Implementing dashboards to oversee requests and improve SLA for departmental requests.

GSB Integration - Taqeem (2022 – 2024)

Project Overview: Preparing Taqeem for digital transformation by analyzing needs from government entities.

Role: Project owner and manager

Key Responsibilities:

• Collaborating with all business departments.
• Identifying business needs by analyzing operational works to automating processes
• Building partnerships with government entities through NIC to obtain data and services supporting Taqeem’s business.
• Managing integration operations.

Taqeem ERP - Taqeem (2022 – Current)

Project Overview: Initiating and implementing an ERP system for Taqeem.

Key Responsibilities:

• Proposing the project to senior management and coordinating with shared services to commence the project.
• Participating as a technical advisor and enhancing processes.
• Integrating with Eltizam.

E-services Portal – Taqeem (2019 – Current)

Project Overview: Managing and enhancing the E-services Portal for Taqeem.

Key Responsibilities:

• Serving multiple roles: Product Owner, Scrum Master, and Team Member.
• Integrating with MCI and ZATCA (Fatorah).
• Implementing Memberships and Licenses Services.
• Managing daily operations.

Implement Elasticsearch on Ajeer Portal - Tamkeen Technology (2019)

Project Overview: Enhancing the search engine on the Ajeer portal.

Key Responsibilities:

• Independently managing the project by installing, configuring, and designing data modeling for application use.

Ajeer Portal for HRSD - Tamkeen Technology (2014 – 2019)

Project Overview: Multiple roles in the development and technical leadership of the Ajeer Portal.

Key Responsibilities:

• Serving as a developer and technical lead.
• Acting as an architect and process improvement specialist.
• Working on various projects, including MOJ integration, Season Permit (Hajj and entertainment), and HRSD Integration.

Employment and Training System (ETS) – HRDF (2012 – 2014)

Project Overview: Developing and maintaining the ETS system.

Key Responsibilities:

• Adding new features and maintaining daily issues in the system.
• Integrating with GOSI.