Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Khayam Afraz

Riyadh
Khayam Afraz

Summary

Customer-oriented Reservation Agent with over Four years of experience in Travel Agency. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Efficient Ticket Agent with Four years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
years of professional experience

Work History

Direct Travel & Tourism

Airline Ticket Agent
10.2019 - Current

Job overview

  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Collaborated with colleagues to create and promote special travel packages.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Updated and maintained customer databases to increase customer retention.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Monitored ticket sales and provided detailed reports to management.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Processed cash and credit card transactions securely and promptly for customer payments.

Education

Greenland School
Murree, Rawalpindi Pakistan

High School
04.2010

Skills

  • Sabre Software
  • Travel Reservations
  • Revenue Quotas
  • Hotel Accommodations
  • Active Learning
  • Customer Care
  • Microsoft Office
  • Data Entry
  • Passport Reviews
  • Bank Deposits
  • Tour Package Creation
  • Training Junior Team Members
  • Passenger Service
  • Scheduling and Planning
  • Hotel Booking
  • Marketing Strategies
  • Sales Techniques
  • Customer Accounts Management
  • Ticket Sales

Timeline

Airline Ticket Agent

Direct Travel & Tourism
10.2019 - Current

Greenland School

High School
Khayam Afraz