Khazi Mir Taher Ali
Riyadh,Saudi Arabia
Summary
Dedicated professional with expertise in team supervision and customer service, demonstrating strong problem-solving skills and adaptability. Known for remaining calm under pressure, effectively managing challenging situations to deliver exceptional results. Committed to leveraging these competencies to drive organizational success and enhance customer satisfaction and well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Helpdesk Team Leader
Innovative Facility Service
Riyadh, Saudi Arbia
05.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Work Place Service & FM Coordinator
EL-Seif Operation & Maintance
Jeaddah, Saudi Arabia
10.2014 - 01.2020
- Negotiated contracts with suppliers, securing favorable terms.
- Managed logistics of company events, resulting in smooth operations.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Created detailed schedules to streamline work processes.
- Handled administrative tasks, freeing up time for senior staff members.
- Answered phone calls and responded to emails from clients.
- Coordinated project meetings, documenting key action items and decisions.
- Managed databases and information systems, maintaining accurate and accessible records.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Build and maintained strong relationships with partners and key stakeholders.
- Monitored processes and proposed recommendations for improvements.
- Received and actioned feedback to improve personal performance.
- Trained and assigned tasks to team members.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Assisted in budget preparation and financial planning procedures.
HR officer
El-Seif Operation & Maintenance
Riyadh, Saudi Arabia
03.2012 - 09.2014
- Improved efficiency by streamlining HR processes and procedures.
- Provided timely advice on employment law to avoid potential litigation issues.
- Facilitated successful team-building activities resulting in improved inter-departmental communication.
- Implemented robust grievance procedure to address employee complaints promptly and fairly.
- Maintained strict confidentiality whilst handling sensitive personnel data and records.
- Performed detailed personnel record audits, ensuring compliance with regulations.
- Negotiated favourable terms for employee benefits packages, enhancing company culture and morale.
- Fostered positive work relationships through open communication channels with employees at all levels.
- Tailored HR policies according to changing business needs for organisational agility.
- Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
- Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
Education
Bachelor of Commerce -
Mumtaz Collage
Hyderbad, India 06.2008 -
Diploma of Education - Economics & Commerce
Gautham Junior Collage
Hyderbad, India 06.2002 - 05.2004
High School Diploma -
T' Joseph Grammar High School
Hyderabad, India 05.2001 -
Skills
- Team supervision
- Customer service
- Problem solving
- Adaptability
- Problem-solving
- Calm under pressure
- Project management
- Multilingual
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Proficient (C2)
Hindi
Native
Affiliations
Playing & Watching Cricket & Snooker
Certification
- MS Office, Maximo, Concept, Happy fox, UNIS & AEOS
- Diploma in Computer Hardware & Networking
References
References available upon request.
Timeline
Helpdesk Team Leader
Innovative Facility Service
05.2022 - Current
Work Place Service & FM Coordinator
EL-Seif Operation & Maintance
10.2014 - 01.2020
HR officer
El-Seif Operation & Maintenance
03.2012 - 09.2014
Bachelor of Commerce -
Mumtaz Collage
06.2008 -
Diploma of Education - Economics & Commerce
Gautham Junior Collage
06.2002 - 05.2004
High School Diploma -
T' Joseph Grammar High School
05.2001 -
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