Kholoud Alharbi
Summary
Administrative Assistant and HR Coordinator with several years of hands-on experience across corporate and healthcare environments, including clinic customer service, HR administration, and dental assisting, in addition to comprehensive administrative support. Highly skilled in scheduling and correspondence, maintaining and updating files and records, preparing reports and official letters, and monitoring attendance, leave, and employee entitlements. Proficient in Microsoft Office, spreadsheets, and CRM systems, with a strong focus on accuracy, confidentiality, and efficient day-to-day operations.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Administrative assistant
Al-Habdal International Company
Jeddah, Mecca Region
04.2022 - 12.2023
- Managed daily administrative operations, including scheduling, correspondence, and office coordination.
- Prepared administrative documents and reports (letters, memos, forms) and ensured timely submission and approvals.
- Coordinated internal requests and followed up with departments to track progress and close outstanding actions.
- Organised and maintained physical and digital filing systems to ensure accurate record-keeping and easy retrieval.
- Supported HR-related administration, including attendance tracking, leave coordination, and employee documentation.
- Handled incoming/outgoing calls and emails, responding professionally and escalating issues as appropriate.
- Assisted in procurement and inventory follow-up for office supplies, ensuring availability and cost control.
- Contributed to process improvement by streamlining routine workflows and maintaining organised documentation.
Dental Assistant
Al-Miswak Dental Clinic
Jeddah, Mecca Region
09.2020 - 09.2021
- Assisted the dentist chairside during procedures by preparing instruments, materials, and the operatory.
- Passed instruments efficiently during treatments to support smooth workflow and patient comfort.
- Followed infection control and sterilisation protocols, including instrument cleaning, packaging, and autoclave processing.
- Supported dental imaging/X-rays when required, following safety and clinic guidelines.
- Prepared and turned over treatment rooms between patients (surface disinfection, set-up, and supply replenishment).
- Welcomed patients and provided clear pre- and post-procedure instructions and oral care guidance to enhance patient understanding.
- Updated patient records and coordinated appointments with the front desk.
- Monitored and maintained inventory of dental supplies, submitting requests to ensure uninterrupted clinic operations.
Human resources coordinator
Abdullah Al-Saadi Company
Jeddah, Mecca Region
12.2016 - 10.2018
- Supported recruitment logistics: scheduling interviews, coordinating candidates, and preparing onboarding paperwork.
- Coordinated end-to-end HR administrative processes, including employee files, records, and documentation.
- Maintained accurate employee data and ensured timely updates to HR systems and trackers.
- Monitored attendance, leave requests, and employee entitlements, ensuring compliance with internal policies.
- Prepared HR letters and official documents, including employment letters and salary certificates.
- Coordinated with departments to follow up on employee status changes (hiring, transfers, resignations).
Customer service
Clinics
Jeddah, Mecca Region
01.2015 - 03.2015
- Addressed inquiries and complaints professionally, escalating cases to ensure timely resolution.
- Scheduled appointments and confirmed bookings via calls/messages, contributing to reduced no-show rates.
- Coordinated with medical staff to ensure smooth workflow and minimise patient waiting times.
- Welcomed patients/visitors, registered their information, and updated records in the system.
- Directed patients to the appropriate clinic/specialty and ensured all required forms were completed.
- Managed files and records while maintaining confidentiality in line with facility policies.
- Followed up on payments and invoices and issued basic receipts.
Education
Bachelor’s Degree - Health Services & Hospital Administration
King Abdulaziz University
Jeddah, Mecca RegionSkills
- Patience and diplomacy
- Process improvement
- Time management
- Report preparation
- Flexibility and multitasking
- Spreadsheet proficiency
- CRM systems expertise
- Microsoft Office Suite
- Event planning and coordination
Certification
- Computer Course (IC Accounting) — Al-Alamiyah Institute, Jeddah.
- English Language Course — Al-Alamiyah Institute, Jeddah.
- First & Second Responder and CPR (Cardiopulmonary Resuscitation) — USA license.
- Quality in Healthcare — accredited by the Council for Health Service Accreditation.
- Infection Control — Saudi Red Crescent Authority.
- ECG (Electrocardiogram) Interpretation — Saudi Red Crescent Authority.
Projects
- COVID-19 Volunteering (Health Awareness Content Enrichment) — Health Volunteer Center .
- COVID-19 Volunteering (Tatammin Platform) — Health Volunteer Center .
References
References available upon request.
Timeline
Administrative assistant
Al-Habdal International Company
04.2022 - 12.2023
Dental Assistant
Al-Miswak Dental Clinic
09.2020 - 09.2021
Human resources coordinator
Abdullah Al-Saadi Company
12.2016 - 10.2018
Customer service
Clinics
01.2015 - 03.2015
Bachelor’s Degree - Health Services & Hospital Administration
King Abdulaziz University