Overview
Work history
Education
Skills
Timeline
Generic

Kholoud Balilah

Jeddah,Saudi Arabia

Overview

11
11
years of professional experience
6053
6053
years of post-secondary education

Work history

Digital Enrollment Operation Senior Manager

Bupa Arabia
Jeddah, Saudi Arabia
07.2024 - Current
  • Forecasted operational needs and allocated resources to meet business demands.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Planned revenue generation strategies designed for growth.
  • Created collaborative work environment for positive team dynamics.
  • Designed and implemented training to further develop staff based on business goals.
  • Follow up cases and complains that sent to managers.
  • Project and report enhancement.
  • Increase operation dashboard productivity to 99.6% instead of 95.3%

Digital Enrollment Operation Manager

Bupa Arabia
Jeddah
07.2023 - 06.2024
  • Enhance customer experience
  • Project and report enhancement
  • Coaching and training employees
  • Follow up cases and complains that sent to managers
  • Improve operational management systems

Service Accounts Operation Enrollment Manager

Bupa Arabia
Jeddah
07.2021 - 06.2023
  • Formulate strategic and operational objectives
  • Interview, train and supervise staff
  • Perform quality controls and monitor production KPIs
  • Find ways to increase quality of Employee service
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
  • Manage relationships with key operations accounts
  • Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints
  • Implemented cost reduction measures, reduced overhead expenses.

Service Accounts Operation Enrollment Supervisor

Bupa Arabia
Jeddah
07.2020 - 06.2021
  • Supervise and train employees
  • Implementing processes to reduce costs
  • Analyzing and reporting on performance
  • Oversee efficiency of operational processes
  • Analyze business requirements and customer needs
  • Monitor and report on department performance
  • Provide administrative support

Service Accounts Operation Enrollment Senior Officer

Bupa Arabia
Jeddah
05.2016 - 06.2020
  • Receive All requests from Relationship managers and handle it as per their requests
  • Receive and report all complaints received from sales team, analyze it and escalate it to management
  • Respond and record all customer's cases and claims and resolve it
  • Support supervisors to generate needed reports which are related to department

Call Center Representative

Bupa Arabia
Jeddah
06.2014 - 04.2016
  • Receive inquiry calls from customers and provide needed information to ensure customer satisfaction

Group Secretary

Harasani Dental Clinic
Jeddah
01.2014 - 05.2014
  • Working as receptionist, welcoming and directing patients appropriately
  • Informs visitors by answering or referring inquiries

Education

Bachelorʼs degree - Psychology

King Abdulaziz University
10.2009 - 01.2014

Effective Business Writing - How To Write A Proffeitional in Buissness

Informa
Jeddah
02.2021

Communication with Influence - Communications

Informa
Jeddah
03.2023

Anti-Money Laundering -

Informa
Jeddah
12.2024

Everyday Hero - undefined

Informa

Negotiating to Win - undefined

Informa

Handling Irate Customer - undefined

Informa

Customer Service Excellence in Health care - undefined

Informa

The 7 Habits of Highly Effective People - undefined

Franklin Covy

Microsoft Excel - undefined

Bupa

Skills

  • Adaptable
  • Creative thinker
  • Self-motivated
  • Willing to learn
  • Proficient in MS programs
  • Good organization skills
  • Multi-tasking skills
  • Analytical skills

Timeline

Digital Enrollment Operation Senior Manager

Bupa Arabia
07.2024 - Current

Digital Enrollment Operation Manager

Bupa Arabia
07.2023 - 06.2024

Service Accounts Operation Enrollment Manager

Bupa Arabia
07.2021 - 06.2023

Service Accounts Operation Enrollment Supervisor

Bupa Arabia
07.2020 - 06.2021

Service Accounts Operation Enrollment Senior Officer

Bupa Arabia
05.2016 - 06.2020

Call Center Representative

Bupa Arabia
06.2014 - 04.2016

Group Secretary

Harasani Dental Clinic
01.2014 - 05.2014

Bachelorʼs degree - Psychology

King Abdulaziz University
10.2009 - 01.2014

Everyday Hero - undefined

Informa

Negotiating to Win - undefined

Informa

Handling Irate Customer - undefined

Informa

Customer Service Excellence in Health care - undefined

Informa

The 7 Habits of Highly Effective People - undefined

Franklin Covy

Microsoft Excel - undefined

Bupa

Effective Business Writing - How To Write A Proffeitional in Buissness

Informa

Communication with Influence - Communications

Informa

Anti-Money Laundering -

Informa
Kholoud Balilah