Kholoud Khaled Ismael
Riyadh
Summary
Finance professional with solid experience in Credit Control, Accounts Receivable, and Collections. Manages Credit Control operations and supervises team performance, enhancing reporting quality and supporting audit requirements. Optimises O2C processes and strengthens financial controls using SAP, Oracle, and advanced Excel.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Deputy Credit Control Manager
Mitsubishi Electric Saudi Ltd.
Riyadh
11.2024 - Current
- Managed credit control operations and supervised team performance for debt recovery.
- Reviewed overdue receivables and credit-risk reports to prioritise collections.
- Coordinated with clients and internal teams to resolve disputes and collections issues.
- Conducted monthly billing reviews to maintain invoicing accuracy and cut discrepancies.
- Processed credit notes in line with company policies to support compliance.
- Maintained accurate client KYC records to support due diligence processes.
- Supported external auditors with required documentation.
Credit Controller, Central & Eastern Region
Otis Elevator Co. Saudi Arabia Ltd.
Riyadh
05.2024 - 10.2024
- Prepared weekly collection and cash forecasting reports to inform financial strategies.
- Reconciled customer accounts, facilitating credit approvals and write-offs.
- Monitored disputed accounts and followed up on high-risk cases.
- Ensured accurate invoicing per client requirements using Oracle, SAP, and Aconex, enhancing client satisfaction.
Collection Leader, Central Region
Otis Elevator Co. Saudi Arabia Ltd.
Riyadh
06.2023 - 04.2024
- Led collections team, monitoring invoice submissions and approvals to ensure timely processing.
- Coordinated with management and legal teams on high-risk accounts, facilitating effective resolution strategies.
- Negotiated payment plans and discounts within company policies.
- Attended client and site meetings, addressing outstanding balances and enhancing client relationships.
Collection Specialist
Otis Elevator Co. Saudi Arabia Ltd.
Riyadh
03.2022 - 05.2023
- Submitted monthly invoices and tracked customer payments to maintain cash flow.
- Reconciled statements of account and monitored assigned contracts to ensure accuracy and compliance.
- Raised disputes and followed up on credit notes and resolutions to facilitate timely issue resolution.
Team Leader, Credit Controller
Rentokil Initial
Riyadh
10.2020 - 02.2022
- Led Credit Controllers to consistently meet or exceed monthly collection targets.
- Enhanced collection efficiency by prioritising overdue balances and optimising DSO.
- Maintained accurate recording of customer actions and call logs in OnGuard to support operational effectiveness.
Credit Controller
Rentokil Initial
Riyadh
05.2019 - 09.2020
- Resolved collection issues through proactive communication, improving recovery rates.
- Managed monthly invoicing and monitored overdue accounts to ensure timely payments.
- Reported collection performance to support finance objectives and inform strategy.
Education
Diploma in Accounting -
Princess Nourah Bint Abdulrahman University
Saudi Arabia, Riyadh01-2026
Diploma in Computer Programming -
Princess Nourah Bint Abdulrahman University
Saudi Arabia, Riyadh01-2016
Skills
- Credit Control & Collections
- Accounts Receivable (AR)
- Cash Flow Forecasting
- DSO management
- Dispute management
- Account reconciliation
- Collection strategy
- Process Improvement
- Process Automation
- Dashboards
- Stakeholder management
- Team leadership
- Portfolio Management
- Legal documentation
Certification
- Certified in Executive Management (CEM), CPD, 2025-01-01
- Accounting & Budgeting, IBTA, 2025-01-01
- Financial Modelling & Evaluation (FMVA), 2024-01-01
- Project Management Professional (PMP), 2023-01-01
Timeline
Deputy Credit Control Manager
Mitsubishi Electric Saudi Ltd.
11.2024 - Current
Credit Controller, Central & Eastern Region
Otis Elevator Co. Saudi Arabia Ltd.
05.2024 - 10.2024
Collection Leader, Central Region
Otis Elevator Co. Saudi Arabia Ltd.
06.2023 - 04.2024
Collection Specialist
Otis Elevator Co. Saudi Arabia Ltd.
03.2022 - 05.2023
Team Leader, Credit Controller
Rentokil Initial
10.2020 - 02.2022
Credit Controller
Rentokil Initial
05.2019 - 09.2020
Diploma in Accounting -
Princess Nourah Bint Abdulrahman University
Diploma in Computer Programming -
Princess Nourah Bint Abdulrahman University