Kholoud Qaisi
Information Technology
Khobar,
Summary
A hardworking and passionate job seeker with strong organizational skills is eager to secure an IT department ready to help the team achieve company goals and is willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior IT Associate
Al, Electrical Service, AQESA
Quraishi
01.2022 - Current
- Monitor all IT requests and provide full technical support to end users
- Network
- Utilize network monitoring tools to monitor, troubleshoot and fix network related issues
- IT Assets
- Keep inventory of hardware and software
- IT Operations
- Monitor overall performance of the infrastructure, make recommendations, schedule and run system backups and restores
- User Management
- Maintain active directory, group policy, security groups and distribution lists on-cloud and on-prem
- Information Security
- Good understanding of the common practices in information security.
IT Support Officer
Abdulla Fouad Company
05.2021 - 01.2022
- Providing Support for + 400 Users
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Coordination with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Responding within agreed time limits to call-outs
- Prioritizing and managing many open cases at one time
IT Support Trainee
The Oxford Partnership
09.2019 - 12.2020
- Providing Support for + 2000 Users
- Active directory Users and manage the access
- Maintaining and Action the tickets through Freshdesk ticketing system
- Troubleshoot system and network
- Installing and configuring hardware, software system, network printers, and scanners
- Monitoring and maintaining computer system and networks
- Configuring and Creating O365 account and managing them
- Repairing and replacing equipment, as necessary
- VPN
- Providing remote support
- OS reimages
- Join Domain
- Operating system: Windows8.1, Windows 10, IOS and Android.
IT Support Trainee
TVTC International Technical Female College
01.2019 - 03.2019
- Installing and configuring computer hardware, software, system, network, printers, and scanner
- Repairing and replacing equipment as necessary
- Monitoring and maintaining computer systems and network
Education
Diploma - IT-Network Pathway
TVTC International Technical College
06.2015 - 04.2019
Bachelor of Information Technology -
Saudi Electronic University
04.2001 -
Skills
Teamwork
Time managementAbility to work under pressure
Maintaining or repairing equipmentTroubleshooting a variety of computer & Laptop issuesStrong interpersonal skills
Certification
ITIL Foundation V4
Timeline
ITIL Foundation V4
06-2022
SCE
05-2022
Senior IT Associate
Al, Electrical Service, AQESA
01.2022 - Current
IT Support Officer
Abdulla Fouad Company
05.2021 - 01.2022
IT Support Trainee
The Oxford Partnership
09.2019 - 12.2020
IT Support Trainee
TVTC International Technical Female College
01.2019 - 03.2019
Diploma - IT-Network Pathway
TVTC International Technical College
06.2015 - 04.2019
Bachelor of Information Technology -
Saudi Electronic University
04.2001 -