Khoulood Alsaedi
Riyadh
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Service - Guest Relation
Almatar For Travel
12.2021 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Met customer call guidelines for service levels, handle time and productivity.
Reservation Agent
Hayat For Travel
05.2019 - 04.2020
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services
- Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Coordinated group bookings for corporate clients liaising with sales representatives
Receptionist
AlBorg Laboratories
04.2016 - 07.2019
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access and issuing results as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service
Intercontinental Hotels Group
01.2010 - 01.2012
- Provided exceptional customer service for ideal experiences.
- Developed customer service processes to improve customer satisfaction.
- Displayed very good communication and customer service skills.
Central Office
Movenpick Hotel
01.2009 - 02.2010
- Responded to service requests during business hours.
- Contributed to customer satisfaction by promptly addressing any reported issues related stay at the hotel
Receptionist
Samir Khateri Dental Clinics
01.2008 - 02.2009
Education
Bachelor of Arts -
Taibah University
Al Madinah, Saudi Arabia 04.2001 -
Skills
Interpersonal Skills
Call center experience
Issue and Complaint Resolution
Training development aptitude
Time Management
Computer Proficiency
Written Communication
Calm and Professional Under Pressure
Teamwork and Collaboration
Service standard compliance
Call Management
Staff Training
Adaptability and Flexibility
Timeline
Customer Service - Guest Relation
Almatar For Travel
12.2021 - Current
Reservation Agent
Hayat For Travel
05.2019 - 04.2020
Receptionist
AlBorg Laboratories
04.2016 - 07.2019
Customer Service
Intercontinental Hotels Group
01.2010 - 01.2012
Central Office
Movenpick Hotel
01.2009 - 02.2010
Receptionist
Samir Khateri Dental Clinics
01.2008 - 02.2009
Bachelor of Arts -
Taibah University
04.2001 -