Overview
Work History
Education
Skills
Timeline
Receptionist

Khoulood Alsaedi

Riyadh

Overview

16
16
years of professional experience
2
2
Languages

Work History

Customer Service - Guest Relation

Almatar For Travel
12.2021 - Current
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Met customer call guidelines for service levels, handle time and productivity.

Reservation Agent

Hayat For Travel
05.2019 - 04.2020
  • Monitored guest feedback closely to identify areas of improvement in reservation processes and services
  • Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Coordinated group bookings for corporate clients liaising with sales representatives

Receptionist

AlBorg Laboratories
04.2016 - 07.2019
  • Responded to inquiries from callers seeking information.
  • Helped maintain office security by monitoring visitor access and issuing results as needed.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service

Intercontinental Hotels Group
01.2010 - 01.2012
  • Provided exceptional customer service for ideal experiences.
  • Developed customer service processes to improve customer satisfaction.
  • Displayed very good communication and customer service skills.

Central Office

Movenpick Hotel
01.2009 - 02.2010
  • Responded to service requests during business hours.
  • Contributed to customer satisfaction by promptly addressing any reported issues related stay at the hotel

Receptionist

Samir Khateri Dental Clinics
01.2008 - 02.2009

Education

Bachelor of Arts -

Taibah University
Al Madinah, Saudi Arabia
04.2001 -

Skills

Interpersonal Skills

Timeline

Customer Service - Guest Relation

Almatar For Travel
12.2021 - Current

Reservation Agent

Hayat For Travel
05.2019 - 04.2020

Receptionist

AlBorg Laboratories
04.2016 - 07.2019

Customer Service

Intercontinental Hotels Group
01.2010 - 01.2012

Central Office

Movenpick Hotel
01.2009 - 02.2010

Receptionist

Samir Khateri Dental Clinics
01.2008 - 02.2009

Bachelor of Arts -

Taibah University
04.2001 -

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Khoulood Alsaedi