Khoulood Alsaedi
Riyadh
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Service - Guest Relation
Almatar For Travel
12.2021 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Met customer call guidelines for service levels, handle time and productivity.
Reservation Agent
Hayat For Travel
05.2019 - 04.2020
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services
- Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Coordinated group bookings for corporate clients liaising with sales representatives
Receptionist
AlBorg Laboratories
04.2016 - 07.2019
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access and issuing results as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service
Intercontinental Hotels Group
01.2010 - 01.2012
- Provided exceptional customer service for ideal experiences.
- Developed customer service processes to improve customer satisfaction.
- Displayed very good communication and customer service skills.
Central Office
Movenpick Hotel
01.2009 - 02.2010
- Responded to service requests during business hours.
- Contributed to customer satisfaction by promptly addressing any reported issues related stay at the hotel
Receptionist
Samir Khateri Dental Clinics
01.2008 - 02.2009
Education
Bachelor of Arts -
Taibah University
Al Madinah, Saudi Arabia 04.2001 -
Skills
Interpersonal Skills
Timeline
Customer Service - Guest Relation
Almatar For Travel
12.2021 - Current
Reservation Agent
Hayat For Travel
05.2019 - 04.2020
Receptionist
AlBorg Laboratories
04.2016 - 07.2019
Customer Service
Intercontinental Hotels Group
01.2010 - 01.2012
Central Office
Movenpick Hotel
01.2009 - 02.2010
Receptionist
Samir Khateri Dental Clinics
01.2008 - 02.2009
Bachelor of Arts -
Taibah University
04.2001 -
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