Building & developing Teams , Strategy planning & System /Application designing and modification
Khulood Al Shreif
Insurance & Operations Manager
Khobar,01
Summary
ALSHREIF Insurance & Operations Specialist Enthusiastic Insurance Senior Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operations and business planning and training in Strategy planning . Motivated to learn, grow and excel in industry which applicable to experience.
Overview
18
18
years of post-secondary education
17
17
years of professional experience
Work History
Customer Care Management Manager
Walaa Insurance Company
Khobar, Eastern Province
04.2017 - Current
- Build the customer care department strategy and KPIs.
- Meeting with regulators for supervisory visits, workshops and seminars.
- Worked closely with Customer Care team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Monitor work flow to ensure compliance with Company/ Market regulations.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Designing & modifying Customer care system to insure efficient work flow.
- Insure paperless workflow .
Operations Manager - Technical Department
Walaa Insurance Company
Khobar, Eastern Province
02.2015 - 04.2017
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed and allocated staff and material resources to meet production goals.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Monitor workflow and report downtime to concerned departments.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Assure compliance with best business practices and alignment with regulators regulations.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Insure paperless workflow
Medical Insurance Assistant Manager- Technical
Walaa Insurance Company
Khobar, Eastern Province
12.2012 - 02.2015
- Drove operational improvements to meet work requirements.
- Meeting with regulators for supervisory visits, workshop and seminars.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Collaborated with concerned departments to achieve best market practise.
- Assure compliance with regulators regulations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Medical Customer Service Executive
Tawuniya
Khobar, Eastern Province
06.2000 - 06.2008
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Completed all Customer Medical paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to medical providers.
- Monitored medical approvals flow and assure accurate submission and delivery .
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked closely with medical providers insurance office to maintain optimum levels of communication to effectively and efficiently complete projects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Certification - Certified Balanced Scorecard Management System Pro
The KPI Institute
Australia 11.2020 - 11.2020
Certification - Certified KPI Professional
The KPI Institute
Australia 04.2021 - 04.2021
Certification - Certified Strategy And Business Planning Pro
The KPI Institute
Australia 11.2019 - 11.2019
Certification - Manager of Quality & Organizational Excellence
American Society of Quality
United State 02.2019 - 02.2019
Certification - CII Certified
Chartered Insurance Institute
United Kingdom 04.2013 - 10.2016
Designation of Healthcare Anti-Fraud Associate - Health Insurance
American`s Health Insurance Plans
USA 03.2007 - 03.2007
Designation of Health Customer Service Associate - Health Insurance
American`s Health Insurance Plans
USA 10.2006 - 10.2016
Designation of Health Insurance Plans Associate - Health Insurance
American`s Health Insurance Plans
USA 11.2005 - 11.2005
Bachelor of Arts - English Literature
Dammam University
Kingdom Of Saudia Arabia 01.1994 - 12.1998
Skills
Customer service management
Customer experience management
Work flow planning
Risk analysis and management
Strategic Planning
Business Development
Troubleshooting and problem resolution
Staff Management
Negotiation
Interests
Timeline
Certification - Certified KPI Professional
The KPI Institute
04.2021 - 04.2021
Certification - Certified Balanced Scorecard Management System Pro
The KPI Institute
11.2020 - 11.2020
Certification - Certified Strategy And Business Planning Pro
The KPI Institute
11.2019 - 11.2019
Certification - Manager of Quality & Organizational Excellence
American Society of Quality
02.2019 - 02.2019
Customer Care Management Manager
Walaa Insurance Company
04.2017 - Current
Operations Manager - Technical Department
Walaa Insurance Company
02.2015 - 04.2017
Certification - CII Certified
Chartered Insurance Institute
04.2013 - 10.2016
Medical Insurance Assistant Manager- Technical
Walaa Insurance Company
12.2012 - 02.2015
Designation of Healthcare Anti-Fraud Associate - Health Insurance
American`s Health Insurance Plans
03.2007 - 03.2007
Designation of Health Customer Service Associate - Health Insurance
American`s Health Insurance Plans
10.2006 - 10.2016
Designation of Health Insurance Plans Associate - Health Insurance
American`s Health Insurance Plans
11.2005 - 11.2005
Medical Customer Service Executive
Tawuniya
06.2000 - 06.2008
Bachelor of Arts - English Literature
Dammam University
01.1994 - 12.1998