Khulood Bukhari

• Identified new business opportunities and increased lead generation to grow profits.
• Resolved client complaints quickly and used feedback to improve account management services.
• Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
• Reported on account progress, targets and forecasts and sought solutions to performance issues.

• Provide monthly performance reports of progress and forecasts to
internal and external stakeholders to measure performants and to
identify if there are any issues .
• Preparing the monthly dashboard for top management to show revenue,
tonnage amount and AKV (Average Kilo Value)
• Validate & vivificate Global Key account Customer Air Waybills to ensure
paying the right incentive amount.
• Validate IATA agent codes and non CACC codes in contracts to ensure the
contract is correct
• Expand the relationship with existing customers by continually
proposing solutions that meet their objects
• Serve as the link of communication between key customers and the
team

• Building and sustaining long-lasting relationships with existing and potential clients.
• Setting up meetings with potential clients to present advertising proposals and address their concerns.
• Assisting the marketing team in the preparation of media kits and promotional plans.
• Persuading clients to purchase company advertising products and services by communicating the benefits of various types of advertising.

• Create and Manage Rate agreements & TMS Freight updation by liaising with HQ office - Prepare Forecast for Weekly Vessels schedules by liaising with planning team.
• Communications with PODs and Manage to proceed FOB bookings on time.
• Sales leads follow-ups and Follow ups with documentation and EDI teams to keep all in order - Handling Key Account customers and following up on their shipments by liaising with all concerned.
• Handled daily customer meetings, sales calls and account management tasks.

• Achieve monthly targets assigned by sales manager - Investigating and studying the market and competitors - Preparing rate quotations and coordinates with the Trade Management department for requests for quotes (RFQ's) and new service contract proposals.
• Prepares contracts and amendments for processing by the Hapag-Lloyd Global Sourcing (HLGS).
• Follows up on account quotes and on-boarding of accounts in conjunction with all respective departments.

• Liaises with internal departments to resolve customer grievances.
• Supports E- Business department.
•Provides lead qualification for telephone sales and works with sales to
identify and secure target accounts