Khulood Faisal
Full Stack Web Developer
Makkah Province,02
Summary
Determined and diligent Graduate from the University of King Abdulaziz, majoring in Information Systems, Decision Support track.
Eager to contribute the team success through handwork, attention to detail, and excellent leadership skills. Interested in developing web apps and analyzing data and making decisions based on tools such as excel. Moreover, training models to make predictions using Google cloud. Capable of learning new frameworks and processes, adaptable to circumstances and challenges. Fast learner, good negotiator, presenter, and demonstrate leadership skills along with problem-solving abilities.
Overview
1
1
years of professional experience
6
6
years of post-secondary education
Work History
Call Center Agent
Soliman Fakeeh Hospital
05.2017 - 07.2017
- Assisted 50 customers per day by answering questions, responding to inquiries, and handling telephone requests
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Barista
Homegrown Market
01.2017 - 06.2018
- Average shifts with consistently positive customer satisfaction scores
- Recommended products to an average of 10 customers per day based on a solid understanding of individual customer needs and preferences
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Marketing Intern
Juleb
Jeddah, Makkah
09.2018 - 10.2018
- Conducted 3 consumer surveys and gathered data on purchasing habits for use in branding efforts
- Performed market analysis and researched the latest trends
- Took detailed notes of progress, processes, and industry details to better understand marketing and company protocols.
Education
Bachelor of Science - Computer and Information Systems
University of King Abdulaziz
01.2016 - 01.2022
Skills
Web development projects
CSS
Programming
HTML
JavaScript
Technical Writing
Attention to Detail
Business needs analysis
Data Science
Copywriting
Notetaking
Data analysis
Computer Skills
Active Listening
Data Entry
Flexible and Adaptable
Teambuilding
Critical Thinking
Accomplishments
- Published a scientific paper about Life Expectancy based on Machine Learning and Structured Predictors at 2021 3rd International Conference on Algorithms, Machine Learning and Signal Processing
- Completed 362 hours of Cybersecurity Development Online Training at the Ministry of Communications and Information Technology
- Developed a Crowdfunding Platform for University Students for my graduation project using MongoDB, Node.js, and Express
Timeline
Marketing Intern
Juleb
09.2018 - 10.2018
Call Center Agent
Soliman Fakeeh Hospital
05.2017 - 07.2017
Barista
Homegrown Market
01.2017 - 06.2018
Bachelor of Science - Computer and Information Systems
University of King Abdulaziz
01.2016 - 01.2022