Khulud Hardi
Airport Operations & Customer Service Coordinator
Jeddah
Summary
MBA Candidate currently pursuing a Master’s degree in Business Administration, with over 8 years of diverse professional experience spanning education, administration, and operations management. Throughout my career, I have successfully led multiple projects, enhanced organizational performance, and built high-performing teams in bilingual environments (Arabic & English). I combine strong analytical skills, strategic thinking, and high adaptability to transform challenges into sustainable growth opportunities.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Customer Service
Emirates Airlines, Jeddah Airport
2022.10 - Current
- Adhered to operational procedures and quality and safety standards within a highly regulated work environment.
- Managed and coordinated disrupted flight operations caused by technical issues, weather conditions, and other operational challenges while ensuring efficient passenger handling and service continuity.
- Applied Governance, Risk Management, and Compliance (GRC) principles to support safe airport operations, regulatory compliance, and effective service delivery in a fast-paced aviation environment.
- Successfully completed recurrent training in Emergency Response Planning (ERP), risk management awareness, and crisis response procedures to support safe and efficient airport operations.
- Maintained compliance with aviation industry standards through recurrent training in data privacy, safety & security regulations, and dangerous goods handling.
- Demonstrated the ability to manage high-volume airport operations during peak seasons, including Hajj & Umrah, while supporting additional flight operations and ensuring smooth passenger handling for travelers from diverse international backgrounds
- Contributed to maintaining safe and efficient On-Time Performance (OTP) by supporting smooth airport operations, timely flight handling, and effective coordination within the aviation environment.
Airport Ground Operation
Saudi Ground Services, Jeddah
2018.01 - 2022.09
- Served in the capacity of Flight Supervisor and Flight Controller, coordinating ground operations and ensuring smooth flight handling processes.
- Managed passenger acceptance and baggage handling in accordance with airline procedures, ensuring compliance with operational and safety standards.
- Ensured flight operations were conducted in line with carrier standards and regulatory requirements, maintaining service quality and operational efficiency.
Recruitment Specialist
New Jeddah Clinic Hospital, Jeddah
2016.01 - 2017.12
- Analyze hiring needs and partner with hiring managers.
- Write and post job advertisements.
- Activate candidate sourcing.
- Resume screening and initial shortlisting.
- Coordinate interview process with hiring teams.
- Manage reference and background checks.
- Prepare and extend job offers.
- Candidate experience management.
- Recruitment reporting and metrics.
- Contribute to employer branding and talent strategy.
Receptionist Administrator
Enaya Care Salon, Jeddah
2015.09 - 2015.11
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
French Language Teacher
Dar Rowad Al-Atta’a Institute, Jeddah
2013.01 - 2014.12
Education
B.S - Languages: French
King Abdulaziz University
Jeddah, Saudi Arabia2012-06
MBA - Business Administration
Jeddah International College
Jeddah, Saudi Arabia2028-01
Skills
- Recruitment
- Networking
- Leadership
- Delegated
- Organizational Development
- Decision-making
- Motivation and team engagement
Certification
International Courses
Timeline
Senior Customer Service
Emirates Airlines, Jeddah Airport
2022.10 - Current
Airport Ground Operation
Saudi Ground Services, Jeddah
2018.01 - 2022.09
Recruitment Specialist
New Jeddah Clinic Hospital, Jeddah
2016.01 - 2017.12
Receptionist Administrator
Enaya Care Salon, Jeddah
2015.09 - 2015.11
French Language Teacher
Dar Rowad Al-Atta’a Institute, Jeddah
2013.01 - 2014.12
B.S - Languages: French
King Abdulaziz University
MBA - Business Administration
Jeddah International College
Section name
29APR2026 - Governance, Risk Management & Regulatory Compliance