Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Accomplishments
Work availability
Timeline
Hi, I’m

Khurram Ali Khan

Desktop LAN WAN technical support
Hafar batain,Saudi Arabia
Khurram Ali Khan

Summary

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Focused [Job Title] equipped with technical knowledge and experience to handle range of IT problems. Dependable in completing new installations, maintenance and repair work. Keeps impeccable documentation of repair actions and expertly uses [Software]. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated [Job Title] highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Motivated [Job Title] with [Number] years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

32
years of professional experience
4
years of post-secondary education
1
Certification

Work history

khaleej
Hafar batain, Saudi Arabia

PC Lan Wan Helpdesk Engineer/ Technician
01.2000 - 12.2007

Job overview

  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Established and troubleshot network and data communications systems.
  • Used [ Tracerftware] to track support tickets and document actions.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Tracked computer system and network performance to identify root causes of issues.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Supported loading of peripheral equipment with selected materials.
  • Tested function of peripheral equipment and completed quality repairs.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Updated and improved web pages for relevancy and accuracy.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Conducted server back-up and recovery operations in line with protocols.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Delivered reliable, high quality technical support to average of [50] users daily.

Zahran Operation
Riyadh

Technical Support Associate
01.1997 - 12.1999

Job overview

  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Anticipated and prevented issues with technical infrastructure to minimize downtime.
  • Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
  • Investigated and diagnosed customer's technical and product queries.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Provided testing and systems administration support as required by multi-disciplinary teams.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronizing manner.

DHA Creek Club
Karachi

Network Administrator
12.2007 - 12.2028

Job overview

  • Planned and executed selection, installation, configuration and testing of switches and routers.
  • Improved installation and configuration procedures to maintain stable traffic and response times.
  • Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
  • Completed AWS and data security training to build knowledge on computer technology, infrastructure and network security trends.
  • Supported business continuity by developing, testing and implementing disaster recovery plans.
  • Automated patching and updates to improve efficiency and accuracy of network administration.
  • Reduced data loss with improved back-up and restoration processes.
  • Verified system stability and integrity by conducting daily testing and monitoring.
  • Evaluated network performance to minimise downtime and address issues.
  • Consulted with management and key stakeholders to define business needs and specifications.
  • Analysed existing hardware, software and networking systems to bolster data security.
  • Enabled secure network access through research and trend analysis, cutting security breaches.
  • Monitored file servers and databases, improving network performance.
  • Employed cybersecurity knowledge to establish stable connections and firewalls.
  • Assessed existing hardware and software to determine viability and recommend improvements.
  • Maintained broadband networks and Windows servers to support stable operations.
  • Identified potential intrusions and vulnerabilities through frequent security analysis and reporting.
  • Conducted in-depth network reviews and tightened security policies to monitor access and prevent cyber threats.
  • Proposed systems and process improvements to enhance operations, performance and budget management.
  • Minimised security and data risks, verifying completion of nightly data backups.

Standard Manufacturing Company
Lahore

Assistant Administrator
06.2008 - 11.2011

Job overview

  • Prepared presentations and documents to use during events and conferences.
  • Facilitated and tracked communication between employees, departments and stakeholders.
  • Kept workstation tidy to support cleanliness and quality standards.
  • Answered queries and issues and transferred calls to designated recipients to streamline communications.
  • Prepared materials for meetings, recorded and distributed minutes to designated recipients.
  • Scheduled meetings and appointments for staff to discuss updates and developments.
  • Received, sorted and delivered mail and faxes to designated recipients to manage workflow.
  • Drafted and submitted expenses, travel and miscellaneous reports to update management.
  • Organised seminars, booked conference rooms and sent information to designated guests to manage event logistics.
  • Managed databases to maintain accurate information.
  • Greeted visitors to provide positive and welcoming atmosphere.
  • Oversaw maintenance and repairs to manage wear and tear of office facilities and equipment.
  • Facilitated office activities and functions to maintain compliance with company policies.
  • Moderated space planning and design, vendor contracts and relations to preserve facilities management.
  • Purchased cost-effective supplies from vendors to maintain consistent inventory.
  • Updated company roster to maintain accurate records.
  • Added content to department website to provide announcements and information.
  • Developed systematic filing system to store and organise important records.
  • Maintained office calendar for executives and directors to determine availability and schedule.

Education

The International University Independence
Missouri USA

Bachelor of computer science from Computer Science
03.1992 - 09.1995

University overview

  • Level [Number] qualification
  • Honors Degree
  • Coursework in [Subject]
  • Continuing education courses in [Area of study]
  • Academic honors in [Subject]
  • Graduate with [Degree]
  • Course of study in [Area of study]
  • Focus on [Area of study]
  • Honors Society Member
  • Held [Type] role with [Name of club or society]
  • Member of [Club or activity]
  • A
  • Completed [Type] Qualification
  • Earned [Type] Award
  • Honours Degree

Lahore University of Management
Lahore

Certificate from Computer Network
01.1996

University overview

Pakistan Telecom Corporation
Lahore

Certificate from Optical Fiber
01.2011

University overview

National Engineers
Lahore

MCSE CCNA training cource from MCSE CCNA
01.2009

University overview

Hyoon Training Center
Riyadh

from ITIL Foundation V3
08.2013

University overview

Skills

  • Problem solving
  • Help
  • PROJECTS
  • Saudi costume
  • PC lan wan printer Technician
  • Ministry of social affairs
  • Ministry of education
  • HELP DESK ENGINEER
  • [Software name] expert
  • Windows XP/Vista/win 7, 10
  • Hardware upgrades
  • Customer support needs assessment
  • Troubleshooting proficiency
  • Desktop support
  • LAN aptitude
  • Exceptional telephone etiquette
  • Technical documents comprehension
  • Application installations
  • Data entry
  • Expert in disaster recovery
  • Staff education and training
  • Hardware diagnosis
  • Technical issues analysis
  • Customer service expert
  • Skilled in TCP/IP and WAN
  • Application support
  • [Type] debugging
  • Software diagnosis
  • LAN and WAN expertise
  • LAN/WAN configuration
  • Land based engineering
  • LANs and WANs knowledge
  • Testing and air balancing (TAB) technician
  • Network LANs and WANs
  • Floor plan design
  • Practice planning
  • [Type] troubleshooting
  • Team building
  • Social media marketing
  • Marketing
  • Problem-solving
  • Leadership
  • Customer-focused
  • Knowledge of [Software]

Additional Information

Additional Information
  • PC lan wan HELPDESK ENGINEER/Technician :

Languages

English
Intermediate
Arabic
Beginner

Accomplishments

Accomplishments
  • Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
  • Implemented [Type] process, streamlining work and increasing efficiency [Number]%
  • Collaborated with team of [Number] in development of [Project name].
  • Documented and resolved [Issue], contributing to [Result].
  • Upsold additional products, increasing monthly revenue [Number]%
Availability
See my work availability
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Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Assistant Administrator
Standard Manufacturing Company
06.2008 - 11.2011
Network Administrator
DHA Creek Club
12.2007 - 12.2028
PC Lan Wan Helpdesk Engineer/ Technician
khaleej
01.2000 - 12.2007
Technical Support Associate
Zahran Operation
01.1997 - 12.1999
The International University Independence
Bachelor of computer science from Computer Science
03.1992 - 09.1995
Lahore University of Management
Certificate from Computer Network
Pakistan Telecom Corporation
Certificate from Optical Fiber
National Engineers
MCSE CCNA training cource from MCSE CCNA
Hyoon Training Center
from ITIL Foundation V3
Khurram Ali KhanDesktop LAN WAN technical support