Kiara Jones
South Brighton
Summary
Dedicated, driven and cheerful, work productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Committed to helping patients feel welcome and comfortable upon walking through the door and gifted at keeping patient files organized and updated.
Overview
8
8
years of professional experience
Work History
Casual Gym Team Member
Elite Contender Gym
01.2021 - 08.2022
- Handled incoming calls per day to address customer memberships, inquiries and concerns
- Served customers and followed outlined steps of service
- Developed and maintained courteous and effective working relationships
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts.
Casual Administration Receptionist
West Wimmera Health Service
11.2020 - 12.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Sorted, received and distributed mail correspondence between departments and personnel
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Routed incoming mail and messages to relevant personnel without delay.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Receptionist
Rural Doctors Medical Centre
10.2021 - 08.2022
- Maintained current and accurate medical records for patients
- Enhanced office productivity by handling high volume of callers per day
- Transcribed phone messages and relayed to appropriate personnel
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Supported office staff and operational requirements with administrative tasks
- Completed patient referrals to other medical specialists
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Hatchery Worker
Luv A Duck
11.2018 - 01.2020
- Packaged products for shipment and additional processing
- Exercised appropriate safety and environmental protocols when cleaning and maintaining all work stations
- Performed tests and samplings to evaluation of water quality and temperature
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Improved operations through consistent hard work and dedication.
Waitress
Union Hotel
01.2016 - 01.2018
- Point of sale knowledge
- Food preparation and safety
- Accurate money handling
- Tableside service
Private Nanny
01.2021 - 07.2021
- Involved children in caring for household pets and chores
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Studied and researched food allergies to understand requirements for individuals with such conditions
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Prepared healthy, age-appropriate snacks and meals.
Housekeeping Room Attendant
Qualia Resort
08.2022 - 12.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Patient Services Officer
Calvary Adelaide Hospital
03.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling
- Admitting and discharging patients
- Transcribed phone messages and relayed them to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographics, and health history to keep information current.
- Organised Outpatient Rehabilitation day patient programs
Education
HLTAID003 Certificate - Provide First Aid -
Casey Kosch First Aid Training
Yr 12 -
Nhill College
Nhill12.2019
Skills
- Medical office administration
- Medical Billing
- Appointment & Patient Scheduling
- Medical Records Management
- Electronic Medical Records
- Attention to detail
- Self Motivated
- Software Proficiency
- Guest Service and Support
- Organization and Time Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Information Inputting
- Customer Inquiry Response
- Customer Service and Assistance
- Team-Oriented and Cooperative
- Solving Customer Concerns
- Patient and Empathetic
- Administrative and Office Support
- Answering Emails
- Policy and Procedure Adherence
Additional Information
- Referees:
- Kaidee Jensz, Previous Practice Manager, Rural Doctors Medical Centre, Contact Number: 0432 569 885
- Samra Vatan Parast, Previous Executive Assistant Of Finance/Supervisor, West Wimmera Health Service, Contact Number: 0450 190 549
Timeline
Patient Services Officer
Calvary Adelaide Hospital
03.2023 - Current
Housekeeping Room Attendant
Qualia Resort
08.2022 - 12.2022
Medical Receptionist
Rural Doctors Medical Centre
10.2021 - 08.2022
Casual Gym Team Member
Elite Contender Gym
01.2021 - 08.2022
Private Nanny
01.2021 - 07.2021
Casual Administration Receptionist
West Wimmera Health Service
11.2020 - 12.2021
Hatchery Worker
Luv A Duck
11.2018 - 01.2020
Waitress
Union Hotel
01.2016 - 01.2018
HLTAID003 Certificate - Provide First Aid -
Casey Kosch First Aid Training
Yr 12 -
Nhill College
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