Summary
Overview
Work History
Education
Skills
Timeline
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Kim Crack

MURRAY BRIDGE

Summary

Motivated business professional bringing 9 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Office Administrator with 30 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

24
24
years of professional experience

Work History

Director /Business Owner/Operator

Avoca Dell Cravan Park
11.2014 - 12.2023
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Trained and motivated employees to perform daily business functions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Corrected discrepancies in financial records for balanced books.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Implemented orderly, organized filing systems for easy record retrieval.
  • Maintained inventory of office supplies and placed orders.
  • Updated financial records using various software programs for current, accurate accounts.
  • Completed tax forms in compliance with legal regulations.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Utilized financial software to prepare consolidated financial statements.

Administration Officer

NT Government
02.2000 - 10.2014
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Entered and maintained departmental records in company database.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

Education

High School Diploma -

Monterey Secondary College
Frankston North, VIC

High School Diploma -

Metropolitan Business College
Frankston, VIC

Skills

  • Microsoft Office 365
  • Personnel Management
  • Business Correspondence
  • Operations Management
  • Inventory Control
  • Facebook Marketing
  • Financial Reporting
  • Analytical and Critical Thinker
  • Customer Needs Assessments
  • Approachable and Outgoing
  • Management Team Leadership
  • Adaptable and Flexible
  • People and Culture
  • Cleanliness Standards
  • Verbal and Written Communication
  • Team Leadership
  • Customer Relationship Management
  • Staff Management
  • Managing Cash Register
  • Invoice Reconciliation
  • Coaching and Mentoring
  • Managing Reception
  • Managing Appointments
  • Employee Training
  • Time Management
  • Issue and Conflict Resolution
  • Finance and Accounting Operations
  • Income and Expense Management
  • Reconciling Cash Drawers
  • Account Management and Updating
  • Managing Files and Records
  • Administration and Reporting

Timeline

Director /Business Owner/Operator

Avoca Dell Cravan Park
11.2014 - 12.2023

Administration Officer

NT Government
02.2000 - 10.2014

High School Diploma -

Monterey Secondary College

High School Diploma -

Metropolitan Business College

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Kim Crack