Summary
Overview
Work History
Education
Skills
Relevant Training And Certificates
References
Timeline
Generic

Kimberley Armstrong

Sheidow Park

Summary

Strong leader and problem-solver dedicated to streamlining operations with the intent to promote client and team outcomes and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and stakeholder success.

Overview

16
16
years of professional experience

Work History

Co-Director/Business Owner

Wellbeing Systems (NDIS Registered)
Current - 01.2024
  • Leading an allied health team of occupational therapists, psychologists, social workers and support coordinators
  • Interviewing potential staff
  • Support and supervision to staff members
  • External mentoring
  • Assistance to RTO in developing short courses for disability support workers to improve their capacity in person focused support
  • Compliance for NDIS registration requirements
  • Branding and socials direction to media staff
  • Familiar with NDIS standards and safeguarding
  • Engaging external Professional Development to support practitioners
  • Developing paperwork for streamlined services and information gathering and sharing
  • Developing contracts for employment and service provision
  • Developing comprehensive risk assessments
  • Developing resources and therapeutic record keeping/goal tracking documents
  • Conflict resolution
  • Advocacy for clientele
  • Support coordination and specialist support coordination- direct service delivery
  • Counselling individuals with access request and hospital admissions
  • Leading muti disciplinary meetings with stakeholders (allied health, service provision and families)
  • Developing policies and procedures
  • Leading and supporting a range of stakeholders and staff both internal and externally
  • Disciplinary meetings in line with fair work.

Director/Business owner

Sunflower Holistic
01.2021 - 01.2023
  • Leading an allied health team of occupational therapists, psychologists, social workers and support coordinators
  • Familiar with NDIS standards and safeguarding
  • Engaging external Professional Development to support practitioners
  • Developing paperwork for streamlined services and information gathering and sharing
  • Developing contracts for employment and service provision
  • Developing comprehensive risk assessments
  • Developing resources and therapeutic record keeping/goal tracking documents
  • Conflict resolution
  • Advocacy for clientele
  • Support coordination and specialist support coordination- direct service delivery
  • Counselling individuals with access request and hospital admissions
  • Leading muti disciplinary meetings with stakeholders (allied health, service provision and families)
  • Developing policies and procedures
  • Leading and supporting a range of stakeholders and staff both internal and externally
  • Disciplinary meetings in line with fair work.

Position Team Leader, Children’s Services – Short stay accommodation

DisAbility Living INC
07.2018 - Current
  • Set up and coordination of all that was necessary to open a new site including, WHS compliance, DCP Licencing, Decorating and furnishing to suit Children with ASD and other intellectual disabilities
  • Interviewing, recruitment and site/child specific training
  • Identifying specific needs
  • Strong focus on the charter of rights, instilled in team values and promoted throughout the service
  • Working to KPI’s
  • Team building and management
  • Gaining insight into the NDIS and staying up to date with billing changes
  • Creative billing toc ensure
  • Needs assessments
  • Site and community risk assessments
  • Initial consultation with potential customers
  • Developing programs for the service
  • Marketing strategies for the service
  • Quoting to NDIS pricing
  • Coordinating services
  • Intake process- centred around client wants/needs/NDIS plans and allowances
  • Strong focus on creating a developmental environment catered to each individual child, implementing different tools and strategies with support from our developmental education team
  • Report writing as per NDIS requirements
  • Goal tracking
  • Service plans
  • Client and family engagement, initial and ongoing
  • Facilitating team meetings and client specific training
  • Rostering and staff management, performance reviews and appraisals.

Support Leader

Minda INC
01.2019 - 01.2021
  • Management of a complex care team
  • Liaison with the Australian Boarder Force in conjunction with the care of our client who was under their banner
  • Counselling of families in distressing situations
  • Comprehensive support and leadership to the staffing team
  • Needs assessments
  • Site and community risk assessments
  • Initial consultation with potential customers
  • Developing programs for the service
  • Marketing strategies for the service
  • Quoting to NDIS pricing
  • Coordinating services
  • Intake process- centred around client wants/needs/NDIS plans and allowances
  • Strong focus on creating a developmental environment catered to each individual child, implementing different tools and strategies with support from our developmental education team
  • Report writing as per NDIS requirements
  • Goal tracking
  • Service plans
  • Working with KPI’s and time frames.

Position Team Leader- Adult Accommodation services

DisAbility Living INC
07.2015 - 01.2018
  • Team management, inclusive of team building, recruitment, induction, ongoing management, performance management and appraisals
  • Case management
  • Advocacy
  • Psychosocial/emotional support
  • Regular liaison with key stakeholders
  • Supporting our clients to make informed choice
  • Work from least restrictive practise model
  • Medical follow up
  • Enhance client individuals independence and implementing adaptive equipment to allow more independence and choice
  • Worked with team to ensure choice and control sat with our clients I all aspects of their lives
  • Promote dignity of risk and informed decision making
  • Positive behaviour support plan management and implementation
  • Goal planning and tracking
  • Quarterly audits/safety reviews/fire drills
  • Liaison with Public trustee on behalf of our clients
  • Liaison with the Executive trustee on behalf of our clients
  • Support clients with ongoing legal matters
  • Communication with families and key stakeholders, meetings with advocates and guardians
  • Report writing
  • Preparing clients for the role over to NDIS
  • Supporting clients and their families to attend information sessions and educate them around what the NDIS means for them and their support
  • Working within a set budget
  • Supporting my team to ensure best practise, least restrictive practise and to ensure clients received the right to informed choice and equal opportunity
  • Goal tracking
  • Writing and adapting individual plans
  • Writing and adapting behavioural management plans.

Developmental Support Worker

12.2014 - 07.2015
  • One on one support with individuals
  • Working within CDC guidelines
  • Personal care
  • Case management
  • Advocacy
  • Working with strong person-centred values
  • Supporting people to assemble their individualised plans
  • Keeping detailed and up to date file notes.

Senior Service Coordinator

Individual Supported Accommodation Services
01.2014 - 12.2014
  • Producing and implementing individualised service plans
  • Contributing to positive behaviour support plans
  • Emergency crisis intervention
  • Direct support to family individuals and all stakeholders
  • Working side by side with individuals who have complex support needs including complex mental health
  • Managing, supporting and up skilling team members
  • Interviewed and inducted new and potential employees
  • Managed individual’s budgets per individualised contracts from DSA
  • Regular individual guardianship and judicial board meetings
  • Applying on behalf of individuals to the board of independent advocacy
  • Attending advocacy hearings
  • Liaising with emergency mental health triage service
  • Producing and implementing person centred tools
  • Strong computing skills
  • Implementing person centred practise
  • Creating opportunities for those we support to have positive community involvement
  • Overall management and support of the individual support team.

Support Leader of the Community Aged Care Team

Minda Inc
01.2010 - 01.2014
  • Acting Manager for interval periods
  • Facilitating interaction between team members and individuals to set goals and be part of the community
  • Coordinate and monitor audits as per Government mandatory requirements
  • Evaluate current reporting/relevance and make essential changes to the reporting process and information gathering
  • Created and implemented a consumer friendly survey that gathered critical evidence/ feedback of the important and relevance of the service for individuals
  • Analysis of data from survey and other relevant stakeholders who provide information
  • Encourage community involvement by creating an awareness of outside resources available and assistance in gaining use of resources
  • Creating and implementing individual service plans
  • Provide positive environment for individuals and stakeholders
  • Ensuring that person centred practise is paramount
  • Managing staff and processes whilst working with a strong client focus working within standard
  • Helping staff progress in their career and ongoing training.

Home Support Worker

ECH
07.2009 - 01.2010
  • Working holistically with clients to ensure a good quality, safe standard of living
  • Ensuring safety in the homes of each Individual and reporting hazards and concerns
  • Support individuals to reconnect with family and friends to keep strong community connections.

Support Worker (Mental Health)

Brooklyn Supportive Care
01.2009 - 07.2009
  • Working one on one with residents to ensure their services and support needs are met
  • Daily reporting and documenting on individuals current mental health status
  • Liaising with allied health services, family and friends
  • Advocating for the individuals.

Secretary

The Pharmacy Guild of Australia
01.2008 - 11.2008
  • Attending to client needs and answering and directing any inquires
  • The Methadone Program
  • Events organisation and catering, including special needs
  • Putting through transactions, dealing with cheques, money orders and cash
  • Filing and data entry.

Education

Cert IV in Disability

Enable College
Adelaide, SA

Skills

  • Constructive Communication
  • Conflict Resolution
  • Goal Setting
  • Complex Problem-Solving
  • Relationship Building
  • Analytical Thinking
  • Project Planning
  • Documentation And Reporting
  • Performance Evaluations
  • People Management
  • Client Support
  • Teamwork and Collaboration
  • Mentoring

Relevant Training And Certificates

  • Cert IV in Mental health-partial completion
  • Cert III in home and community care
  • Cert III in Business
  • Undertaking Advanced Diploma in Community Service Management
  • Current unrestricted drivers licence
  • Cert II Pharmacy Assistant
  • Senior 1st aid
  • Manual handling
  • Asthma and seizure management training
  • Medication training
  • Mental health 1st aid
  • Current DCSI clearance
  • Child safe environment clearance
  • Completion of SACE Stage 1 &2 (Year 12 at Temple College)

References

  • Victoria Riviere, Director/Social Worker, 0406 160 943, victoria@victoriarivierecounseling.com.au
  • Cherly Hugo, Developmental Educator/Counsellor, 0417 340 663, cheryl@becounselling.com.au

Timeline

Co-Director/Business Owner

Wellbeing Systems (NDIS Registered)
Current - 01.2024

Director/Business owner

Sunflower Holistic
01.2021 - 01.2023

Support Leader

Minda INC
01.2019 - 01.2021

Position Team Leader, Children’s Services – Short stay accommodation

DisAbility Living INC
07.2018 - Current

Position Team Leader- Adult Accommodation services

DisAbility Living INC
07.2015 - 01.2018

Developmental Support Worker

12.2014 - 07.2015

Senior Service Coordinator

Individual Supported Accommodation Services
01.2014 - 12.2014

Support Leader of the Community Aged Care Team

Minda Inc
01.2010 - 01.2014

Home Support Worker

ECH
07.2009 - 01.2010

Support Worker (Mental Health)

Brooklyn Supportive Care
01.2009 - 07.2009

Secretary

The Pharmacy Guild of Australia
01.2008 - 11.2008

Cert IV in Disability

Enable College

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