Kimberley Arnold
Adelaide
Summary
Highly proactive manager with over 5 years of experience in team leadership in hospitality. Background includes sales, management and customer service in fast-paced settings. Consistently calm in high pressure situations, excellent time management and multitasking ability. Keen eye for detail. Ability to think critically in all situations, while thoroughly enjoying problem solving. Exceptional communication skills, both written and spoken, with strong conflict resolution skills. Extensive customer service experience, and a knack for building customer relationships.
Overview
12
12
years of professional experience
Work History
Tasting Room & Accommodation Manager
Alkina Wine Estate
03.2023 - Current
- Coordinated events hosted at the property, ensuring seamless execution from planning through completion stages.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Established performance metrics for employees, promoting accountability and continuous improvement within the organisation.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Collaborated with local vendors to provide unique guest experiences, enhancing overall reputation in the industry.
- Participated in industry conferences and networking events, staying informed about current trends while representing the company professionally.
Restaurant Manager
Pike & Joyce Wines
11.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective new methods, operations and procedures.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Restaurant Manager
Nido Bar Pasta
09.2020 - 10.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Curated beverage lists, inclusive of cocktails, wine, and beer. Met with beverage suppliers on a regular basis to ensure beverage list included best and most popular beverages available.
Cellar Door Attendant
Penfolds
08.2019 - 08.2020
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Hosted wine tastings and wine based experiences, including wine blending courses and private premium tastings.
Front of House
Hentley Farm
01.2018 - 09.2019
Assistant Manager
Honey Birdette
01.2017 - 01.2018
Restaurant Team Member
A Hereford Beefstouw
08.2015 - 07.2017
Restaurant Team Member
Maxwell Wines
05.2015 - 10.2015
Hostess
Jamie's Italian
08.2014 - 05.2015
Food and Beverage Attendant
San Churro Chocolateria
03.2013 - 08.2014
Education
WSET Level 3
Tafe SA
01-2022
Bachelor of Science - Psychology
Flinders University
Adelaide, SA09.2016
Skills
- Conflict Resolution Techniques
- Food Service Background
- Personnel Recruiting
- Barista Trained
- Staff Training & Development
- Forklift Licenced
- Hospitality Expertise
- Special Event Coordination
- VIP Services
Timeline
Tasting Room & Accommodation Manager
Alkina Wine Estate
03.2023 - Current
Restaurant Manager
Pike & Joyce Wines
11.2021 - 03.2023
Restaurant Manager
Nido Bar Pasta
09.2020 - 10.2021
Cellar Door Attendant
Penfolds
08.2019 - 08.2020
Front of House
Hentley Farm
01.2018 - 09.2019
Assistant Manager
Honey Birdette
01.2017 - 01.2018
Restaurant Team Member
A Hereford Beefstouw
08.2015 - 07.2017
Restaurant Team Member
Maxwell Wines
05.2015 - 10.2015
Hostess
Jamie's Italian
08.2014 - 05.2015
Food and Beverage Attendant
San Churro Chocolateria
03.2013 - 08.2014
WSET Level 3
Tafe SA
Bachelor of Science - Psychology
Flinders University
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