Kimberley Moyse
Taperoo
Summary
Knowledgeable customer service and care worker with solid background in providing compassionate care and support to individuals with disabilities. Successfully implemented personalized care plans and facilitated daily living activities to enhance clients' quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Representative
Stir Coffee Van
12.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Caregiver
Disability Carer
03.2005 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Florist
Pretty Little Bunch
01.2016 - 05.2017
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
Education
Master of Social Work -
Finders University
07-2026
Bachelor of Psychological Science And Sociology - Minor: Aging And Disability
University of South Australia
Adelaide, SA04-2024
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Cultural awareness
- Conflict resolution
- Critical thinking
- Customer complaint resolution
- Customer needs assessment
Checks
- Current Police Check (NCCHC)
- Current DHS Aged Care Sector Check
- Current Working with Children Check
- Safe Environments Certificate
- RRHAN-EC: Fundamentals Course
- Full Australian Drivers Licence
Timeline
Customer Service Sales Representative
Stir Coffee Van
12.2023 - Current
Florist
Pretty Little Bunch
01.2016 - 05.2017
Caregiver
Disability Carer
03.2005 - Current
Master of Social Work -
Finders University
Bachelor of Psychological Science And Sociology - Minor: Aging And Disability
University of South Australia
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