Kimberly Young, PhD
Nepean Bay
Summary
Organised and hardworking PhD graduate with highly developed written and verbal skills and a proven ability to meet multiple deadlines simultaneously.
Overview
17
17
years of professional experience
Work History
Retail Assistant
Island Beehive
06.2019 - 12.2019
- Provided excellent customer service to visitors, conducting tours of the premises and providing customers with accurate information regarding the Ligurian honey bees, their life cycle and the apiaries.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Made coffees when required and maintained the espresso machine.
- Cleaned and opened and closed the store to OH&S standards.
Manager
Home Grain Bakery
06.2017 - 04.2019
- Provided customers, suppliers and local business owners with exceptional customer service and hospitality.
- Managed all aspects of the business from banking, PNL sheets, ordering, stocktake, wastage, staff rosters, hiring and training staff as well as bearing responsibility for the productivity and wellbeing of 10+ front-of-house staff.
- Performed general café duties which included customer service, operated POS systems and espresso machines, cleaned, restocked products, and opened and closed the store to OH&S standards.
Bar tender
The Alderman
05.2013 - 05.2017
- Served alcohol to patrons.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Performed general cleaning duties as well as opened and closed the store to OH&S standards.
Supervisor
Bar Commercio
10.2011 - 01.2014
- Performed general café duties which included customer service, operated POS systems and espresso machines, cleaned, restocked products, and opened and closed the store to OHS/WHS standards.
Player Support Representative
Disney Online Studios
03.2008 - 09.2011
- Provided email support to clients.
- Utilised sophisticated online safety matrices to ensure the privacy and safety of all clients, alerting management to at risk clients.
- Edited online content as well as produced ‘saved response’ templates for email inquiries.
- Reviewed moderation reports, avatar names and provided real-time online moderation, including banning players for inappropriate language, or bullying behaviour.
Teacher Aide
Marrara Christian College
01.2006 - 11.2007
- Assisted teachers with a variety of tasks including explaining project requirements to students, reviewing, correcting, and grading student work as well as keeping students on task
- Prepared classroom resources and materials on behalf of the teacher.
Rounds Clerk
Moloney & Partners
07.2003 - 04.2004
- Compiled and delivered legal documents to law courts and other law firms.
- General PA and office administration duties including copying and arranging case files and documents for solicitors and barristers.
Green Corps Team Member
Greening Australia
12.2002 - 06.2003
- Collected seeds and propagated native plant species.
- Revegetated various sites throughout South Australia using native plant species.
- Eradicated weed species.
- Understood and met the requirements for Certificate 3 in Conservation and Land Management.
Education
Ph.D. - English Literature
La Trobe University
Bundoora, VIC2020
Bachelor of Arts - Humanities
La Trobe University
Bundoora, VIC2013
Certificate 3 in Conservation and Land Management - Conservation And Land Management
Greening Australia
Pasadena, SA2003
Year 12 SACE -
Southern Vales Christian College
Morphett Vale, SA2002
Research Publications
Grants And Awards
Skills
- Highly developed communication skills, both written and verbal
- Highly developed research and editorial skills
- Highly developed ability to understand conceptually complex ideas
- Excellent organisational skills with a focus on time management and producing high quality work under pressure
- Strong managerial and interpersonal skills
- Strong analytical, problem-solving, critical thinking and decision-making skills
- Strong interpersonal skills with the ability to work collaboratively or independently
Timeline
Retail Assistant
Island Beehive
06.2019 - 12.2019
Manager
Home Grain Bakery
06.2017 - 04.2019
Bar tender
The Alderman
05.2013 - 05.2017
Supervisor
Bar Commercio
10.2011 - 01.2014
Player Support Representative
Disney Online Studios
03.2008 - 09.2011
Teacher Aide
Marrara Christian College
01.2006 - 11.2007
Rounds Clerk
Moloney & Partners
07.2003 - 04.2004
Green Corps Team Member
Greening Australia
12.2002 - 06.2003
Ph.D. - English Literature
La Trobe University
Bachelor of Arts - Humanities
La Trobe University
Certificate 3 in Conservation and Land Management - Conservation And Land Management
Greening Australia
Year 12 SACE -
Southern Vales Christian College
Research Publications
Grants And Awards
Volunteer Work
Volunteer Work
Communications and Editorial Manager - Youth With A Mission
Townsville, Darwin and Indonesia
- Produced original content for the organisation’s website as well as edited the work of colleagues.
- Oversaw inter-departmental communications by liaising with heads of department.
- Developed content for children's programs and workshopped content with outreach leaders.
- Facilitated outreach programs to Indigenous communities where we performed maintenance work and ran children’s programs throughout Queensland and the Northern Territory.
- Developed lessons plans and content for TESOL classes and delivered this content to Indonesian students in Kupang and Jakarta.
Referees
Dr. Mike Nolan
La Trobe University, Australia
Email: m.nolan@latrobe.edu.au
Phone: 0402 511 803
Associate Professor Sofia Ahlberg
Uppsala University, Sweden
Email: sofia.ahlberg@engelska.uu.se
Phone: +4618 471 1259
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