Kimberly Anne Alocillo
Cagayan de Oro,Philippines
Summary
Experienced Reservation Specialist with strong expertise in Food and Beverage service and a passion for delivering exceptional customer experiences. Skilled in managing reservation systems, optimizing booking processes, and coordinating smoothly between departments to ensure seamless service. Proven ability to enhance guest satisfaction through strong communication, attention to detail, and a hands-on understanding of F&B operations. Committed to maintaining high service standards and supporting operational efficiency in fast-paced hospitality environments.
Overview
13
13
years of professional experience
Work history
Rooms Reservation Agent
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
Riyadh
07.2024 - 07.2025
- Responded promptly to customer queries, ensuring guest satisfaction.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Handled phone calls professionally, leading to positive brand image.
- Handling group reservations effectively, resulting in smooth operations.
- Smooth process of check-in and check-out for guests convenience.
- Successfully delivered on tasks within tight deadlines.
- Handling cancellation, no show and terms and conditions of the booking.
- Email handling and responding within the day.
Food And Beverage Service Expert Captain
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
Riyadh
06.2021 - 07.2024
- Al Orjouan All Day Dining Buffet Restaurant
- Azurro Italian Restaurant
- Hong Chinese Restaurant
BANQUET FOOD AND BEVERAGE SERVICE EXPERT
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
Riyadh
08.2018 - 01.2020
Associate Office Secretary
ORO KING BUILDERS AND CONSTRUCTION SUPPLY INC
Cagayan de Oro City, Philippines
08.2014 - 02.2016
- Organize office and assist associates in many ways that optimize procedures
- Sort and distribute communications in a timely manner
- Customer relations/Customer Service
Sales Associate
Oro Real Marketing
Cagayan de Oro, Philippines
12.2012 - 08.2014
- To work with customers to find what they want to ensure a smooth sales process and process transaction.
- Able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
- Maintaining a clean and tidy work environment
Education
West City Central Elementary School
High School - undefined
Liceo de Cagayan University High School Department
Bachelor of Science - Criminology
Southern Philippines College
Associate - Computer Technology
AMA Computer College
Skills
- Reservations software use
- Food and Beverage Service Expert
- Telephonic etiquette
- Hotel booking system operation
- Payment processing knowledge
- Luxury services understanding
- Up-selling techniques
- Product knowledge
- Fluent in English
- Call centre experience
- Opera
- Complaint handling
- Reservation billing
- Refund processing
Custom
- Mr. Mohammed Marghalani, Former Cluster General Manager of Ritz Carlton Riyadh and Ritz Carlton Jeddah
- Kathy Chen, Restaurant Manager in Hong Restaurant at The Ritz Carlton Riyadh
- Mohammed Hafez, Director of Sales and Distribution at the Ritz Carlton Riyadh
- Delia Winkler, Rooms Assistant Director at The Ritz Carlton Riyadh
Personal Information
- Age: 28
- Height: 5'2 in ft.
- Weight: 55 in kg.
- Date of birth: 09/04/96
- Gender: Female
- Religion: Evangelical Christian
Languages
English
Intermediate
Timeline
Rooms Reservation Agent
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
07.2024 - 07.2025
Food And Beverage Service Expert Captain
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
06.2021 - 07.2024
BANQUET FOOD AND BEVERAGE SERVICE EXPERT
LUXURY HOTELS INTERNATIONAL SAUDI CO Ltd - RITZ CARLTON PALACE RIYADH
08.2018 - 01.2020
Associate Office Secretary
ORO KING BUILDERS AND CONSTRUCTION SUPPLY INC
08.2014 - 02.2016
Sales Associate
Oro Real Marketing
12.2012 - 08.2014
High School - undefined
Liceo de Cagayan University High School Department
Associate - Computer Technology
AMA Computer College
West City Central Elementary School
Bachelor of Science - Criminology
Southern Philippines College