Summary
Overview
Work History
Education
Skills
Interests
Timeline
PERSONAL ATTRIBUTES
Generic

Kirsten Knott

Munno Para

Summary

Experienced with customer service and sales support. Utilises strong communication skills to foster positive relationships with customers and team members and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations. Known for flexibility, reliability and positive attitude.

Overview

15
15
years of professional experience

Work History

Sales Assistant

Typo, Cotton On Group
08.2013 - 08.2025
  • Greeted customers and helped with product questions, selections, and purchases while providing outstanding customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Built strong relationships with customers through friendly conversation and attending to their needs.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.

Retail Manager

Typo, Cotton On Group
07.2018 - 01.2019
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Trained and developed new employees for ease of transition into team.
  • Led a team of retail assistants to achieve sales targets and deliver outstanding customer experiences.

Clerical Officer

Stepping Stone (SA) Childcare Centres
04.2012 - 06.2013
  • Provided exceptional customer service to both parents and staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Demonstrated versatility in handling diverse clerical tasks including data entry, filing, creating invoices, taking payments, chasing overdue accounts and liaising with head office and other centres.
  • Kept reception area clean and neat to give visitors positive first impression.

Library & Customer Service Officer

Barossa Council Public Library
07.2010 - 04.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cataloguing new books and facilitating inter-library loans to assist our patrons with any book required.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Co-ordinated and ran children's programs such as Storytime and holiday programs, working with both children and parents to provide excellent community resources.

Education

Bachelor of Nursing - Nursing

University of South Australia
Adelaide, SA
12-2028

Certificate III - Business

TAFE SA
01.2011

Certificate III - Events

TAFE SA
01.2009

SACE Stage 1 & 2 - undefined

Nuriootpa High School & Open Access College
01.2006

Skills

  • Customer service

  • Cash handling

  • Stock management

  • Sales expertise

  • Point of sale operation

  • Opening and closing procedures

  • Visual merchandising

  • Friendly and helpful

  • Adaptable and flexible

  • Creative thinking

  • Excellent written and verbal communication

  • Reliable and responsible

Interests

  • Photography
  • Creative writing
  • Bullet journaling
  • Gaming on console and PC
  • Avid Reader
  • Watching Movies and TV Shows

Timeline

Retail Manager

Typo, Cotton On Group
07.2018 - 01.2019

Sales Assistant

Typo, Cotton On Group
08.2013 - 08.2025

Clerical Officer

Stepping Stone (SA) Childcare Centres
04.2012 - 06.2013

Library & Customer Service Officer

Barossa Council Public Library
07.2010 - 04.2012

Certificate III - Events

TAFE SA

SACE Stage 1 & 2 - undefined

Nuriootpa High School & Open Access College

Bachelor of Nursing - Nursing

University of South Australia

Certificate III - Business

TAFE SA

PERSONAL ATTRIBUTES

  • Enthusiastic
  • Friendly, able to get along with a wide variety of people
  • Responsible
  • Great sense of humour
  • Self-motivated
  • Creative
  • Determined
  • Organised, able to multi-task

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Kirsten Knott