KOBUGABE CHRISTINE
KAMPALA
Summary
Dedicated professional with extensive experience in laundry and housekeeping operations, notably at BUKOTO HEIGHTS. Excelled in enhancing linen longevity and guest satisfaction through innovative sorting and stain removal techniques. Skilled in laundry equipment operation and guest relations, achieving a significant improvement in workflow efficiency. Passionate about maintaining high standards of workplace cleanliness and safety.
Overview
5
5
years of professional experience
Work History
Laundry Attendant
Speke Apartments Wampewo
10.2024 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
Laundry Attendant
BUKOTO HEIGHTS
05.2021 - 08.2023
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Examined dried clothes to identify stains, tears and issues.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Supported fellow staff members with delivery and pickup of customer orders.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Housekeeping Room Attendant
BUKOTO HEIGHTS
02.2020 - 03.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
Education
UACE - Award
NOMBE SECONDARY SCHOOL
Mbarara11.2020
UCE - Award
NOMBE SECONDARY SCHOOL
Mbarara11.2018
Skills
- Laundry folding and storage
- Laundry room operations
- Workplace Cleanliness
- Color separation
- Safety Procedures
- Laundry equipment operation
- Load Balancing
- Ironing and steaming
- Item Sorting
- Stain Removal
- Ironing Proficiency
- Detergent and additive knowledge
- Supply Management
- Linens Management
- Guest Relations
- Folding Techniques
- Laundry Scheduling
- Efficient Sorting
- Inventory Tracking
- Steam Cleaning
- Machinery Operation
Languages
English
Intermediate (B1)
Timeline
Laundry Attendant
Speke Apartments Wampewo
10.2024 - Current
Laundry Attendant
BUKOTO HEIGHTS
05.2021 - 08.2023
Housekeeping Room Attendant
BUKOTO HEIGHTS
02.2020 - 03.2021
UACE - Award
NOMBE SECONDARY SCHOOL
UCE - Award
NOMBE SECONDARY SCHOOL
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