Komal Jetly
Adelaide
Summary
Motivated IT graduate with a strong academic foundation and practical skills in project management, data analysis, and database management. Proficient in MySQL, Java, and HTML, with hands-on experience in creating detailed project plans, conducting research, and resolving technical challenges. A quick learner and problem-solver seeking opportunities in IT support, data analysis, or internships to apply academic knowledge and develop expertise in a dynamic, professional environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
OTR
06.2024 - Current
- Guided customers through choosing products, ordering, billing, returns, and exchanges.
- Communicated effectively with other staff members regarding orders, or customer requests.
- Contributed to food preparation, adhering to established instructions.
- Addressed and resolved customer complaints, ensuring a positive customer experience
Project Intern
Resilient Asia Pacific
08.2024 - 12.2024
- Formulated project plans with precise timelines.
- Compiled detailed written reports based on findings.
- Analyzed and interpreted project data effectively.
- Applied problem-solving techniques to assess project risks.
- Assisted team in coordinating project meetings and tracking progress.
- Performed various administrative functions to assist senior staff.
- Assisted with coordination of daily activities for projects.
- Generated reports, wrote documents, and prepared presentations.
IT Help Desk
Paul Coaching
05.2022 - 11.2022
- Responded to user inquiries via email and phone, ensuring timely assistance.
- Assisted users with password resets and basic account issues.
- Provided step-by-step guidance for troubleshooting common software problems.
- Logged user inquiries and issues in the help desk system for efficient tracking.
Education
Masters in Enterprise Management - IT
University of South Australia
Adelaide, SA12-2024
Bachelor of Arts - Computer Science
Ram Lal Anand College, DU
07-2022
Skills
- Data analysis
- SQL/MySQL
- Microsoft Excel
- Data visualization
- Problem solving
- Presentation development
- Market research
- Quality assurance
Additional Information
- Authorized to work without restrictions
Timeline
Project Intern
Resilient Asia Pacific
08.2024 - 12.2024
Customer Service Representative
OTR
06.2024 - Current
IT Help Desk
Paul Coaching
05.2022 - 11.2022
Bachelor of Arts - Computer Science
Ram Lal Anand College, DU
Masters in Enterprise Management - IT
University of South Australia
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