KOWSALYA BALAMURUGAN
CHENNAI
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
3
3
years of professional experience
Work History
Office Assistant
SIV NADAR SCHOOL
CHENNAI, INDIA
05.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Help Desk Associate
SUPERVISOR
CHENNAI, INDIA
02.2022 - 05.2024
- Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
- Provided support for hardware, software, networking, mobile devices and other technology related issues.
- Performed system backups regularly as part of maintenance activities.
- Monitored network performance to identify potential issues before they arise.
- Maintained asset inventory records for all equipment deployed in the organization's offices.
- Developed knowledge base articles for commonly encountered technical problems to reduce time spent on resolving them.
Education
Bachelor of Arts - Business Economics
ETHIRAJ COLLEGE OF ARTS AND SCIENCE
CHENNAI, TAMIL NADU ,INDIA06-2023
High School Diploma -
RANI MEYYAMMAI GIRLS HIGHER SECONDARY SCHOOL
CHENNAI ,TAMILNADU ,INDIA05-2020
High School Diploma -
GOVERNMENT HSLC
CHENNAI TAMILNADU05-2018
Skills
- Verbal Communication
- Task Prioritization
- Relationship Building
- Troubleshooting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Call handling
- Supply Management
- Business Writing
- Invoice Processing
- Bookkeeping
- File Maintenance
- Travel Coordination
- Expense Reporting
- Office Administration
- Customer Service
- Clerical Support
- Database Management
- Presentation Development
- Meeting planning
- Office Management
Affiliations
READING BOOKS
SURFING ON INTERNET
Languages
Tamil
First Language
English
Elementary (A2)
A2
Timeline
Office Assistant
SIV NADAR SCHOOL
05.2023 - Current
Help Desk Associate
SUPERVISOR
02.2022 - 05.2024
Bachelor of Arts - Business Economics
ETHIRAJ COLLEGE OF ARTS AND SCIENCE
High School Diploma -
RANI MEYYAMMAI GIRLS HIGHER SECONDARY SCHOOL
High School Diploma -
GOVERNMENT HSLC
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