KRISHNA THAMI
Hospitality
AL KHOBAR
Summary
Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Friendly Head Waiter with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Captain Waiter
Kempinski hotel
al khobar
01.2019 - Current
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained personal knowledge by completing in-house training, keeping up-to-date with current promotions, special dishes and new products to assist customers.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Calculated charges, issued bills and collected payments.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Provided friendly and courteous service to all guests.
- Resolved complaints from guests by listening to issues and notifying restaurant manager
- Checked on guests to ensure satisfaction with each food course and beverages.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Trained and managed dining room staff with diverse service backgrounds.
- Completed restaurant opening and closing functions that included POS report generation.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Showed high-level understanding of fine dining standards and practices.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Crew Trainer
MacDonald
Kuala lumpur
08.2014 - 08.2017
- Received and processed payments via credit card and cash methods.
- Mentored junior employees to improve performance, food safety and customer service.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing efficient, quality service.
- Maintained current knowledge of and proficiency in team position requirements.
- Improved average course pass ratings. developing outstanding crew members to consistently deliver against company service standards.
- Planned, prepared and published detailed training resources, ensuring cabin crew compliance with regulations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Established and maintained quality control standard
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Education
High School Diploma -
Shree Jyoti Secondary School
Nepal 04.2009 -
No Degree - Accounting And Business Management
Sushma Godawari College
Itahari nepal 04.2001 -
Skills
undefined
Certification
Crew Trainer (MacDonald)
Languages
Nepali
Native language
English
Upper intermediate
B2
Malay
Elementary
A2
Arabic
Elementary
A2
Hindi
Advanced
C1
Software
Graphic design
Basic computers
Adobe premium pro
Timeline
Train The Trainer (Kempinski hotel)
06-2023
Star Of The Month (Kempinski hotel)
10-2022
Kempinski Loyalty Award (Kempinski hotel)
07-2022
Special Recognition Award (Kempinski hotel)
04-2021
Appreciation Award (Kempinski hotel)
01-2020
Captain Waiter
Kempinski hotel
01.2019 - Current
Crew Trainer
MacDonald
08.2014 - 08.2017
Crew Trainer (MacDonald)
08-2014
Graphic design (P.T. Computer training)institute)
01-2012
SLC (Jyoti Secondary school)
01-2010
High School Diploma -
Shree Jyoti Secondary School
04.2009 -
No Degree - Accounting And Business Management
Sushma Godawari College
04.2001 -
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