Kristina Otarbaieva

Experience

Cabin Crew | Flynas | April 2022 - current

• Succesіfully operated hundreds of domestic and international flights (above 3000 flying hours)
• Ensured strict adherence to all aviation regulations, safety procedures, and security protocols (including AVSEC and Dangerous Goods - DG regulations) during all phases of flight.
• Delivered exceptional customer service to diverse range of passengers, proactively addressing needs and resolving in-flight service issues with professionalism and empathy.
• Proficiently conducted pre-flight checks, passenger briefings, and post-flight duties to maintain highest standards of cabin safety and operational readiness.
• Demonstrated strong emergency response capabilities, including First Aid and CPR, effectively managing medical emergencies and unforeseen situations with composure.
• Collaborated effectively within team environment to ensure seamless aircraft operations and harmonious working atmosphere.
• Managed in-flight catering and sales, maintaining accurate inventory and handling transactions efficiently.
• Consistently maintained immaculate presentation and professional conduct, upholding airline's brand image.
• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Created welcoming atmosphere through friendly interactions with passengers.

• Performed basic and advanced nail services, developing loyal client base (increasing customer up to 30%)
• Cultivated strong client relationships and customer satisfaction through personalized consultations, friendly and professional interactions.
• Client Service: consultations, relationship building, active listening, problem-solving.
• Maintained impeccable hygiene and safety standards.
• Mentored junior technicians on advanced techniques and client service best practices

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability up to 10%
• Met special dietary requests with careful preparation and presentation of dishes.
• Collaborated with kitchen staff to ensure order accuracy.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Demonstrated excellent multitasking abilities for timely delivery of orders.

• Warmly greeted and registered guests, ensuring a smooth and welcoming check-in/check-out process
• Managed reservations, cancellations (up to 25 guests per day)
• Addressed guest inquiries, concerns, and special requests promptly and effectively, consistently achieving
• Handled cash and credit card transactions, balanced daily accounts, and prepared financial reports.
• Coordinated with housekeeping, maintenance and other departments to ensure timely resolution of guest issues.
• Provided detailed information about hotel services, enhancing the guest experience.
• Maintained a tidy and organized front desk area, upholding the hotel's professional image.