KRISTINE GRACE MATANANDAO
AL KHUBAR,Saudi Arabia
Summary
Dedicated professional with a strong foundation in customer relationship management and client relations, complemented by expertise in data organisation and database management. Proficient in Microsoft Office and skilled in document preparation, records management, and email handling efficiency. Known for calmness under pressure, effective problem-solving abilities, and excellent communication proficiency. Career goals include leveraging research capabilities and resourcefulness to enhance organisational efficiency and client satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Call centre agent
Teleperformance PH
MANILA, PHILIPPINES
2016.05 - 2018.01
- Managed high volume of inbound calls, ensuring swift response times.
- Utilised multi-line telephone systems for efficient call handling.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Documented all phone interactions for record keeping and quality control purposes.
Cashier
KCC MALL
ZAMBOANGA CITY, PHILIPPINES
2014.04 - 2016.03
- Used Point of Sale system efficiently, speeding up transactions.
- Trained new cashiers on store policies and procedures to maintain standards.
- Communicated product information to customers, driving informed purchases.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Quality control officer
UNIVERSAL CANNING CORPORATION
ZAMBOANGA CITY, PHILIPPINES
2013.03 - 2014.03
- Improved staff knowledge on QC matters through regular training workshops leading to enhanced performance.
- Optimised use of QC instruments thus promoting accurate test results.
- Conducted training sessions on QC protocols, contributing significantly to staff competence and adherence to standards.
- Identified root causes of quality issues using problem-solving techniques; resulted in swift resolution and prevention of recurring problems.
- Participated actively in regular audits which kept us aligned with international standards.
- Maintained records of all QA tests with meticulous attention to detail.
Education
Bachelor of Science - Civil Engineering
SOUTHERN MINDANAO COLLEGES
PAGADIAN, PHILIPPINES 2013.06 - 2015.03
Bachelor of Engineering - Computer Engineering
AMA UNIVERSITY
PHILIPPINES 2022.06 - 2024.05
Skills
- Customer relationship
- Follow-Up coordination
- Researching capability
- Accounting basics
- Patience and diplomacy
- Data inputting
- Database management
- Client relations
- Data organisation
- Records management
- Document preparation
- Microsoft Office
- Communication proficiency
- Email handling efficiency
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
Timeline
Bachelor of Engineering - Computer Engineering
AMA UNIVERSITY
2022.06 - 2024.05
Call centre agent
Teleperformance PH
2016.05 - 2018.01
Cashier
KCC MALL
2014.04 - 2016.03
Bachelor of Science - Civil Engineering
SOUTHERN MINDANAO COLLEGES
2013.06 - 2015.03
Quality control officer
UNIVERSAL CANNING CORPORATION
2013.03 - 2014.03