Kristy-lee Fidock

• Facilitated customer service interactions, enhancing member satisfaction and loyalty.
• Developed targeted marketing strategies that increased participation in studio events and drove membership growth.
• Monitored maintenance of studio facilities to ensure a safe environment.
• Managed daily operations of Pilates studio, overseeing social media content creation, workout design and instruction, and membership payment processing.

• Processed daily financial transactions and maintained accurate records.
• Managed accounts payable and receivable functions to ensure timely payments and accurate financial reporting.
• Reconciled bank statements with internal financial reports to maintain financial integrity and accuracy.
• Utilized accounting software to effectively track expenses and income, enhancing visibility into financial status.

Managed employee onboarding processes and documentation for new hires.

• Coordinated training sessions and workshops to foster staff development and skill enhancement.
• Assisted in maintaining employee records using HR information systems.
• Supported payroll processing and ensured timely data entry accuracy.
• Facilitated communication between management and employees to clarify policies and address concerns.
• Conducted exit interviews to gather feedback from departing staff members.
• Implemented employee engagement programs that strengthened workplace culture and improved morale.
• Organized onboarding activities for new hires including orientations, paperwork, and introductions.
• Assisted managers with performance management activities such as goal setting and annual reviews.
• Resolved conflicts between employees in a timely manner.
• Managed case files and documentation for personal injury claims.
• Coordinated with medical professionals, employee and management to obtain necessary records, information and reports for injured employees to return to work
• Created and reviewed return to work

• Greeted visitors and clients with professionalism and courtesy.
• Managed multi-line phone system, directing calls to ensure effective communication.
• Scheduled appointments and maintained calendar for office staff.
• Handled incoming mail and distributed documents to appropriate personnel.
• Maintained a clean and organized reception area for a welcoming atmosphere.
• Coordinated logistics for company events and meetings, enhancing organizational efficiency.
• Provided administrative support by preparing correspondence and documents.
• Provided administrative support by typing letters, filing documents, and managing document scanning and copying.

• Sorted incoming and outgoing mail to ensure timely distribution.
• Resolved customer inquiries regarding services and products, enhancing customer satisfaction.
• Oversaw inventory of office supplies and postal materials, ensuring availability for daily operations.
• Assisted customers with account inquiries and service requests.
• Performed cash handling duties including counting currency, coins and checks.
• Handled customer deposits and withdrawals accurately, maintaining balanced cash drawer daily.

• Managed cash register operations, ensuring proper cash handling.
• Assisted customers with product inquiries and store navigation.
• Monitored inventory levels at point of sale to facilitate timely restocking.
• Trained new cashiers on operational standards, enhancing team efficiency.
• Restocked shelves to maintain product availability and support customer satisfaction.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.