Krutik Patel

● Managing user and computers using Active Directory.

● Troubleshooting general desktop and OS issues.

● Troubleshooting LAN networks.

● Have good understanding of IP routing protocol such as RIP,EIGRP,IGRP,BGP.

● Keeping up to date with DNS,DHCP, Network Infrastructure and Network Hardware.

● Providing support with ServiceNow ticketing system.

● Installing and configuring hardware and software

● Providing general support desktop and OS issues.

● Helping users to give full support from Active directory which includes activate/reactivate accounts, resetting password, authenticating users and computers, access control,managing security control, auditing functionality.

● Solving general issues with phone and ticket system.

• Providing techinical support and resolving techinical issues for customers via phone, email, chat, or in-person.
• Troubleshooting hardware and software problems, and providing solutions to resolve the issues.
• Logging and tracking customer issuers using a help desk software or ticketing system.
• Keeping accurate records of customer interactions and actions taken.
• Escalating complex issues to higher-level technical support as needed.
• Maintaining a knowledge base of common issues and solutions to improve the efficiency of support services.
• Installing and configuring software and hardware products.
• Keeping up-to-date with new technologies and products to provide accurate and effective support.
• Collaborating with support teams and departments to resolve customer issues.
• Providing customer service and maintaining a high level of customer satisfaction.
• Documenting procedures and processes to maintain the quality of support services.