Kussh Shah
Hope Valley
Summary
Dynamic restaurant director with a proven track record at Soul Origin Rundle Mall, excelling in cost control and staff leadership. Enhanced customer satisfaction through proactive feedback management and streamlined operations, achieving targeted profit margins. Skilled in menu development and franchise management, fostering a safe and engaging dining environment.
Overview
4
4
years of professional experience
Work History
Cafe /Director of Restaurants
Soul Origin Rundle Mall
06.2021 - Current
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Increased revenue by streamlining operations and optimizing staff performance through effective leadership and training.
- Oversee daily food safety compliance;
Education
MBA - Accounts And Marketing
Charles Darwin University
Darwin, NT11-2017
Skills
- Cost control
- Menu development
- Labor management
- Allergy awareness
- Franchise management
- Sales growth
- Operations management
- Customer engagement
- Staff leadership
- Small business operations
- Food presentation
Timeline
Cafe /Director of Restaurants
Soul Origin Rundle Mall
06.2021 - Current
MBA - Accounts And Marketing
Charles Darwin University
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