Kuvan Puthran Kiyas Buhar
Eheliyagoda,Sri lanka
Summary
Experienced rail operations professional with extensive expertise in fare collection procedures, workforce training delivery, and technical equipment operation. Demonstrates strong leadership qualities and staff supervision capability, ensuring station cleanliness maintenance and adherence to security protocols. Proficient in complaints resolution mastery, personnel rostering experience, and equipment maintenance. Adept at CCTV operation, safety awareness, and Microsoft Office proficiency. Committed to team coordination, staff management, fire safety training, performance evaluation, first aid proficiency, customer service excellence, timetable expertise, self-motivation, cash handling accuracy, and passenger complaint management.
Overview
11
11
years of professional experience
Work History
Metro Station Supervisor
FLOW Riyadh Metro
Riyadh, Riyadh Region
12.2022 - Current
- Improved customer satisfaction with prompt response to inquiries and complaints.
- Supported team members, resulting in improved performance and morale.
- Enforced rules and regulations, ensuring the wellbeing of all present at the station.
- Delivered high-level service to customers through attentive listening and problem-solving skills.
- Assisted in emergency situations, minimising potential harm or disruption to services.
- Ensured safety standards, leading to a safer environment for passengers and staff.
- Facilitated smooth running of station with adept management skills.
- Managed daily operations by providing clear instructions to station staff.
- Took action to assist in event of emergencies or accidents.
- Delivered top-quality customer service to public transport passengers.
- Completed equipment safety checks prior to departure to identify hazards.
- Identified passenger needs and assisted with processing ticket changes or transfers.
- Documented daily data, incidents and tickets processed in company databases.
- Observed all safety regulations in compliance with local and international laws.
- Educated passengers in safety protocols and emergency procedures.
Coordination manager
Click4AC Pvt Ltd
colombo, Sri Lanka
03.2018 - 10.2021
- Team Coordination – Oversee and support team activities to ensure smooth operations.
- Project Management – Plan, organize, and track project progress.
- Communication – Act as a link between departments, ensuring clear and effective communication.
- Scheduling & Planning – Manage schedules, meetings, and deadlines.
- Problem-Solving – Address issues, find solutions, and improve processes.
- Reporting & Documentation – Prepare reports, track performance, and maintain records.
- Compliance & Policies – Ensure company policies and procedures are followed.
- Managed interdepartmental communications, promoting better understanding and cooperation.
- Ensured compliance with company policies at all stages of operations.
- Consistently met company and department objectives within budget and time constraints.
- Updated inventories with accurate stock movement data for correct, current records.
- Improved operational performance through tactical policy, process and procedure planning.
HR coordinator
landmark Arabia
Jeddah, Mecca Region
01.2014 - 11.2017
- Recruitment & Onboarding – Assist with job postings, schedule interviews, and help new employees settle in.
- Employee Records – Maintain HR databases and ensure employee records are up to date.
- Payroll & Benefits – Support payroll processing and assist employees with benefits and leave requests.
- Employee Support – Address staff concerns and help organize HR events.
- Training & Policies – Assist with training sessions and ensure company policies are followed.
- General HR Tasks – Handle HR emails, schedule meetings, and support HR projects.
Education
Associate of Arts and Sciences - Arts and Infromation Technology
Balongoda National Colledge
Balangoda Sri Lanka 01.2002 - 03.2008
Diploma - Railway transportation
FLOW
Riyadh 12.2022 -
Skills
- Fare collection procedures
- Workforce training delivery
- Technical equipment operation
- Security protocols familiarity
- Station cleanliness maintenance
- Leadership qualities
- Staff supervision capability
- Complaints resolution mastery
- Personnel rostering experience
- Rail operations knowledge
- Equipment Maintenance
- CCTV operation
- Safety awareness
- Microsoft Office proficiency
- Team coordination
- Staff management
- Fire safety training
- Performance evaluation
- First aid proficiency
- Customer Service
- Timetable expertise
- Self-motivation
- Cash handling accuracy
- Passenger complaint management
Languages
English
Fluent
Tamil
Proficient (C2)
Arabic
Elementary
Hindi
Intermediate
Timeline
Metro Station Supervisor
FLOW Riyadh Metro
12.2022 - Current
Diploma - Railway transportation
FLOW
12.2022 -
Coordination manager
Click4AC Pvt Ltd
03.2018 - 10.2021
HR coordinator
landmark Arabia
01.2014 - 11.2017
Associate of Arts and Sciences - Arts and Infromation Technology
Balongoda National Colledge
01.2002 - 03.2008
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