Experienced rail operations professional with extensive expertise in fare collection procedures, workforce training delivery, and technical equipment operation. Demonstrates strong leadership qualities and staff supervision capability, ensuring station cleanliness maintenance and adherence to security protocols. Proficient in complaints resolution mastery, personnel rostering experience, and equipment maintenance. Adept at CCTV operation, safety awareness, and Microsoft Office proficiency. Committed to team coordination, staff management, fire safety training, performance evaluation, first aid proficiency, customer service excellence, timetable expertise, self-motivation, cash handling accuracy, and passenger complaint management.