Kyah Ford
Welland
Summary
Highly developed interpersonal skills with a warm and friendly demeanour. Ambitious Interior Design student eager to further grow skills in the field. Successful at developing strong client relationships and building loyalty. Knowledgeable about applying understanding of human behaviour to create functional and beautiful spaces. Desiring a new role with room for professional growth. Skilled at creating hand drawn scale floor plans, elevations, mood boards, colour pallets and construction documents for interior spaces, however I am always learning new skills at tafe. Positive and upbeat professional with a disciplined approach and eye for details.
Overview
6
6
years of professional experience
Work History
Volunteer
RSPCA
01.2022
- Assisting to feed, walk and tend to the dog's and cat's in foster care awaiting adoption.
Cashier and Retail Asistant
Drakes Supermarkets
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail
Weekends Surf Shop
08.2021 - 03.2024
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Sales and Marketing Officer
2K Elevations
09.2023 - 12.2023
- Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Reaching, maintaining and improving personal KPI's
Receptionist Administrator
TAPS
04.2022 - 09.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Marketing assistant
Bakery network
01.2021 - 01.2022
- Making calls and answering the phone in a professional and friendly manner
- Using Numbers to create spreadsheets, data entry in Quicken (Quickbooks accounting software), creating and sending invoices
- Photocopying, faxing and scanning documents and filing both electronically and hard copies
- Scheduling and calendar management.
Retail assistant
Surf Esteem
01.2018 - 01.2021
- Greeted 100+ customers a day in a friendly and helpful manner, accomodating to their needs in a professional manner
- Maintained a neat and tidy workplace appealing to customers
- Communicated effectively with promotions and store policies
- Completing stocktake and general cleaning as required
- Handled cash and eftpos transactions.
Education
Short Course of Interior Design
TAFE SA
Tonsley, SA03.2033
CERT 4 Interior Design - Interior Design
TAFE SA
Tonsley, SA02.2026
Graduated Year 12 -
Willunga High School
Willunga, SA12.2021
Skills
Effective communication both verbal and written, excellent time management
Ability to work as part of a team and independently
Ability to work under pressure and remain calm
Confident and polite
Strong problem solving skills
Client Communication
Office And Computer Skills
-Telephone operation
-Customer service skills
-Book and paperwork filing
-Complaint handling
-Administration support
-Photocopying
-Handling cash and eftpos transactions
-Experience using both Windows and MacBook computers, including word, excel, pages and spreadsheets.
References
- Michelle Belle, Bakery Network, Reception and administration, 0449 591 377
- Adam Crowe, Surf Esteem, Retail assistant, 0412 299 688
- Greg Reeve, Weekends Surf co, 0404 027 975
- Kirsty Newmann, Taps manager 0413 500 325
- Luke Dix, Taps CEO, 0439 863 108
Timeline
Cashier and Retail Asistant
Drakes Supermarkets
02.2024 - Current
Sales and Marketing Officer
2K Elevations
09.2023 - 12.2023
Receptionist Administrator
TAPS
04.2022 - 09.2023
Volunteer
RSPCA
01.2022
Retail
Weekends Surf Shop
08.2021 - 03.2024
Marketing assistant
Bakery network
01.2021 - 01.2022
Retail assistant
Surf Esteem
01.2018 - 01.2021
Short Course of Interior Design
TAFE SA
CERT 4 Interior Design - Interior Design
TAFE SA
Graduated Year 12 -
Willunga High School
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