Kylie Hendy
Salisbury
Summary
Detail-oriented with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Solomons Flooring
01.2023 - Current
- Ordering of stock and customers products.
- Doing all the banking
- Quoting for events
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Working on the cash registers
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Ordering stock for BBQ Adelaide
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Checking over supplier and installer invoices
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Typing up quotes for customer
- General Administration
- Personal Assistant to the Owner
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Monitored expenditures for better financial control.
Internal Sales Consultant
Corinthian Doors
04.2017 - 03.2021
- Handled transactions at cash register, maintaining accuracy and attention to detail.
- Booking Builder selections for clients.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Engaged with customers in a friendly manner, fostering a positive company image.
- Conduction Builder Selections.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Data entry
- Assisted call-in customers with questions and orders.
- Booking appointments for builder selections
- Administrations Duties.
- Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
- Educated customers on product features, helping them make informed choices.
Hairdresser/Manager
Individual Looks Hair and Beauty
01.2012 - 12.2012
- Performed color applications by selecting appropriate shades that complement skin tones.
- Delivered personalized consultations by assessing clients' hair type and style preferences.
- Organized supplies to promote a tidy workspace, enhancing overall salon experience.
- Executed trendy haircuts by staying updated with latest styles and techniques.
- Supported reception desk, receiving multiple phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Crew Member/Manager
Hungry Jacks
11.2003 - 07.2008
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
Education
High School Diploma -
Kadina Memorial High School
Kadina, SA11.2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
Certification
- 22/7/2004 Cert II Retail Operations WST-WRR20102.
- 4/7/2008 Cert III retail operations WRR30202.
- 29/4/2021 Working with children check Screening No1384790.
- 11/5/2021 RAN Training.
- 4/5/2021 National Police Clearance.
- 17/5/22 First Aid HLTAID009, HLTAID010, HLTAID011.
- 1/6/2022 NDIS screening check.
Timeline
Office Manager
Solomons Flooring
01.2023 - Current
Internal Sales Consultant
Corinthian Doors
04.2017 - 03.2021
Hairdresser/Manager
Individual Looks Hair and Beauty
01.2012 - 12.2012
Crew Member/Manager
Hungry Jacks
11.2003 - 07.2008
- 22/7/2004 Cert II Retail Operations WST-WRR20102.
- 4/7/2008 Cert III retail operations WRR30202.
- 29/4/2021 Working with children check Screening No1384790.
- 11/5/2021 RAN Training.
- 4/5/2021 National Police Clearance.
- 17/5/22 First Aid HLTAID009, HLTAID010, HLTAID011.
- 1/6/2022 NDIS screening check.
High School Diploma -
Kadina Memorial High School
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