Kylie Zauch
ADELAIDE
Summary
Dynamic professional with extensive experience as a Brand Ambassador at Mango Promotions, excelling in customer relationship management and event coordination. Proven track record in enhancing brand awareness and driving sales through effective product demonstrations and exceptional communication skills. Adept at building strong client relationships and leading teams to achieve promotional success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Brand Ambassador
Mango promotions
Adelaide
02.2012 - 12.2013
- Engaged customers through product demonstrations and brand promotions.
- Developed strong relationships with clients and potential customers.
- Coordinated promotional events increase brand awareness and reach.
- Advertising and expos
- Stalls
- Collected customer feedback to enhance future promotional efforts.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Communicated regularly with team members regarding progress updates on projects.
- Distributed flyers, brochures, and other materials at promotional events.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Increased sales and brand awareness through face-to-face marketing
Cafe Assistant
Cafe cino
Adelaide
11.2009 - 12.2012
- Provided excellent customer service in a fast-paced cafe environment.
- Assisted with daily food preparation and maintained cleanliness in the kitchen.
- Operated cash register and managed transactions efficiently during busy hours.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Adhered strictly to hygiene protocols while working within the cafe kitchen area.
Duty Manager
Colonel light hotel
Adelaide
08.2009 - 07.2012
- Supervised daily hotel operations and ensured compliance with service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed guest inquiries and resolved issues to enhance customer satisfaction.
- Trained new employees on hotel policies and guest service protocols.
- Implemented inventory controls for supplies and equipment management.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Hospitality Worker
Alexander Alexandrou - Take 2 Ice Creamery
Adelaide
02.2009 - 09.2011
- Maintained cleanliness and organization of dining and common areas.
- Prepared and served food and beverages
- Cash handling
- Barista
- Communication skills & customer service
- Till operations
- Stock rotation
- Provided training and support to new hospitality staff as needed.
Education
Masters - Theta Healing Course
Private Teacher
07.2014 - 09.2015
Masters - Reiki Healing
Private Teacher
05.2013 - 08.2013
Massage Course
Heather Langton Beauty Academy
Adelaide , SA 05.2011 - 07.2012
Siena College
Adelaide , SASkills
- Product demonstrations
- Event coordination
- Customer relationship management
- Brand promotion
- Team building
- Inventory control
- Sales expertise
- Exceptional communication
- Project management experience
- Event management experience
- Strong interpersonal skills
- Effective networking
Timeline
Masters - Theta Healing Course
Private Teacher
07.2014 - 09.2015
Masters - Reiki Healing
Private Teacher
05.2013 - 08.2013
Brand Ambassador
Mango promotions
02.2012 - 12.2013
Massage Course
Heather Langton Beauty Academy
05.2011 - 07.2012
Cafe Assistant
Cafe cino
11.2009 - 12.2012
Duty Manager
Colonel light hotel
08.2009 - 07.2012
Hospitality Worker
Alexander Alexandrou - Take 2 Ice Creamery
02.2009 - 09.2011
Siena College