Labeeqah Shade
Cape Town,South Africa
Summary
Accomplished and versatile professional with a broad background in customer service, educational support, and retail operations. Proven ability to enhance customer satisfaction through effective communication and in-depth product knowledge, as demonstrated in a Front Shop Assistant role at Blooms Pharmacy. Experienced in fostering positive learning environments and supporting child development as an Assistant Teacher at the Children’s Art Centre. Gained valuable strategic planning and project coordination skills during a Fashion Buying internship at 2nd Take, where vendor management and negotiation played a central role. Demonstrates strong leadership, teamwork, and analytical skills developed through sales roles such as at La Senza, contributing to consistent team performance and sales target achievement. Committed to continuous learning, professional growth, and contributing to dynamic work environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Front Shop Assistant
Blooms Pharmacy
10.2024 - 08.2025
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Kept pharmacy areas organized to promote better staff productivity.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Collaborated with healthcare professionals to deliver integrated patient care and support.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Key Responsibilities:
Assistant Teacher
Children's Art Centre, Cape Town
Cape Town
05.2022 - 03.2023
- Provided one-to-one support to students requiring additional help, focusing on building confidence and academic skills.
- Assisted in planning and development of teaching materials, workbooks and class projects.
- Supervised students during non-classroom times, including lunch breaks and field trips, ensuring safety and well-being.
- Led students in assigned classes in absence of main teacher.
- Collaborated with teaching staff in organising school events, such as sports days and school plays, fostering community spirit.
- Assisted with the administration of standardised tests, ensuring compliance with examination protocols.
- Observed developments in teaching methods and technologies to innovate current practices.
- Participated in professional development workshops to stay abreast of educational trends and pedagogical methodologies.
- Set up teaching aids, prepared classrooms for learning activities and distributed materials to coordinate instructional efforts.
- Nurtured students' social, emotional and academic development by providing in-class support.
- Key Responsibilities:
Intern Fashion Buyer
2nd Take, Cape Town
Cape Town
07.2019 - 11.2019
- Entered and verified computer data to create reliable records.
- Assessed clothing upon delivery, accepting only fault-free and fit for sale products.
- Monitored shop floor activity, ensuring visual merchandising standards were maintained.
- Trained new employees on shop protocols, product knowledge, and customer service excellence.
- Made decisions about and adaptations to visual merchandising direction based on layout and needs of store.
- Kept up-to-date on latest clothing shop and fashion trends to stay current in competitive markets.
- Negotiated with suppliers to secure competitive pricing and ensure timely delivery of stock.
- Prepared detailed sales reports for management, highlighting performance metrics, challenges, and opportunities for growth.
- Key Responsibilities:
Shop assistant
La Senza
Cape Town, South Africa
03.2016 - 04.2018
- Resolved customer enquiries, providing prompt responses to product and service questions.
- Maintained neat and organised shelves through effective visual merchandising.
- Assisted customers in locating products while delivering detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and drive store success.
- Processed sales transactions accurately, managing cash, credit, and debit payments.
- Delivered exceptional customer service, resolving issues to foster loyalty and repeat business.
- Managed customer returns, refunds, and exchanges efficiently at service desk.
- Organised stock room to ensure accessible products and streamlined inventory management.
Education
Bachelor of Arts - Psychology and Communication Science
IIE’s Varsity College
01.2021 - 01.2024
TEFL -
The TEFL Academy (TTA)
02.2022 - 04.2022
Higher Certificate - Business Principles and Practice
IIE Varsity College
06.2019 - 07.2020
Matric - undefined
Good Hope Seminary High School
Skills
- Leadership
- Analytical and critical thinking
- Willingness to learn
- Educational Technology Proficiency (MS Word, Excel, PowerPoint, Blackboard)
- Team building
- Social media marketing
- Customer Service & Sales Techniques
- Project planning and coordination
- Multi-tasking & Time Management
- Interpersonal & Communication Skills
- Problem-Solving & Adaptability
Languages
English
Afrikaans
References
References available upon request
Websites
Timeline
Front Shop Assistant
Blooms Pharmacy
10.2024 - 08.2025
Assistant Teacher
Children's Art Centre, Cape Town
05.2022 - 03.2023
TEFL -
The TEFL Academy (TTA)
02.2022 - 04.2022
Bachelor of Arts - Psychology and Communication Science
IIE’s Varsity College
01.2021 - 01.2024
Intern Fashion Buyer
2nd Take, Cape Town
07.2019 - 11.2019
Higher Certificate - Business Principles and Practice
IIE Varsity College
06.2019 - 07.2020
Shop assistant
La Senza
03.2016 - 04.2018
Matric - undefined
Good Hope Seminary High School