Laila Ziad Naser
Summary
Dedicated professional with a solid foundation in customer service and administrative roles. Expertise in fostering team collaboration and delivering high-quality service through strong communication and analytical skills. Experienced in leadership and managing front desk operations. Aiming to apply skills in a challenging position that promotes growth and effectiveness.
Overview
10
10
years of professional experience
Work History
Customer Service Executive / Team Leader
Vet Plus Hospital
12.2022 - 01.2025
- Delivered high-quality service and addressed customer inquiries with professional excellence.
- Trained and supported new team members, fostering professional development and team cohesion.
- Submitted regular operational reports to management for strategic decision-making.
- Delegated tasks effectively to ensure efficient teamwork and optimal productivity.
- Maintained high customer satisfaction rates through proactive service delivery.
Administrative Assistant
Vet Plus Hospital
11.2020 - 11.2022
- Greeted and assisted patients, managed appointments and handled incoming calls professionally.
- Handled emails, billing processes, and product sales with attention to detail.
- Maintained organized records and ensured smooth daily operations.
- Provided administrative support to medical staff and management.
Sales Supervisor
Afkari Clothes Company
02.2020 - 10.2020
- Managed sales team schedules and trained representatives to achieve targets.
- Tracked sales performance metrics and consistently met organizational targets.
- Answered customer questions and provided effective solutions to enhance satisfaction.
- Developed and implemented sales strategies to improve team performance.
Assistant Receptionist
Dental Clinic
03.2015 - 07.2018
- Supported front desk operations and scheduled appointments efficiently.
- Ensured smooth communication between clients and medical staff.
- Maintained patient records and handled administrative duties.
- Provided excellent customer service in a healthcare environment.
Education
Business Administration - Intermediate Level - Professional Development Program
Vet Plus Hospital
Skills
- Excellent Communication & Customer Service
- Team Leadership & Management
- Administrative Operations
- Problem-Solving & Critical Thinking
- Multitasking & Time Management
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Creative & Organized Approach
- Sales & Marketing Support
Languages
Arabic - Native
English - Professional Working Proficiency
Timeline
Customer Service Executive / Team Leader
Vet Plus Hospital
12.2022 - 01.2025
Administrative Assistant
Vet Plus Hospital
11.2020 - 11.2022
Sales Supervisor
Afkari Clothes Company
02.2020 - 10.2020
Assistant Receptionist
Dental Clinic
03.2015 - 07.2018
Business Administration - Intermediate Level - Professional Development Program
Vet Plus Hospital
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